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Suddenly several of my games' images are broken or missing?

A topic by ATypicalFaux created 8 days ago Views: 111 Replies: 3
Viewing posts 1 to 3
(3 edits)

Very recently, it seems the majority of screenshots are not loading for my games, none of which are newly published. All of these products and images have been uploaded and functional for quite some time.

But now, screenshot images, and even occasional banner images, are not loading and/or showing the broken image symbol. Just exactly which images are broken seems to be changing randomly, but the most reliably broken on desktop browsers (both Chrome and Edge) are several of the images on the Penumbra page (https://atypicalfaux.itch.io/penumbra) and one of the screenshots on the Tonkk's Fairy Barn page (https://atypicalfaux.itch.io/tonkks-fairy-barn). If you just click around to other pages on my store, you might find others as, like I said, this seems to be pretty random and shifting. Earlier today, it seemed to be affecting most of my pages, but now seems to be affecting only a few.

However, on my mobile browser (Chrome), lot more of the images on my game pages are showing up as broken images. Like, most of them on most pages are broken when viewed on my phone, and even my store's profile image is broken on mobile.

I assume it's some sort of CDN issue on itch.io's side, but I haven't seen anyone else mention a similar issue in a year or two, and I can't find any examples of anyone else's pages where this is happening.

EDIT: Even on the desktop browsers, my store's profile image is missing from my post when viewing this thread, but it's not missing in the top-right profile menu nor on the forum page's list of threads.

EDIT 2: I tried reuploading the screenshot images to the Penumbra page, but they immediately show up as broken images.

(1 edit) (+1)

I'm facing somewhat similar.

I posted about my experience here: https://itch.io/t/4380853/images-from-page-game-are-not-showing

(1 edit) (+1)

At least it's good to know I'm not the only one! What's weird is that other user's images show up again when they go to edit the page, but mine are still broken/missing on the edit page.

Hopefully it'll be addressed shortly. I wouldn't be surprised if some backend shenanigans that had to happen because of the Funko take-down attempt nonsense might be causing the CDN to act strangely...

All images seem to be working again!