Hi,
Unfortunately I can't download any games from Itch.io anymore, even one of my roommates doesn't get the zip file after the pop-up shows up. I remember downloading on this PC before, so it's a bit odd. Does anyone else experience the same issue?
Are you using the app?
If not, what browser are you using?
Do you have any download extensions installed?
Do you have a virus scanner running?
Have you tried the download mirror? (click "trouble downloading" from the download page)
Our files are served from the same CDN as our images, so generally if images are loading on the site then downloads should also be working. This might help you narrow down your search to the issue.
Hi, thanks for your reply. Downloading games doesn't work in any browser (with extensions disabled). Images and other content load fine, but for some reason I can only download games through a VPN. There are no console errors in Chrome and the download button simply shows javascript:void(0) with no further events except the pop-up with "Thanks for downloading".
Have you tried using our app? https://itch.io/app it might give your more information.
For the browser, if you're comfortable with your browser's console, you can check the network tab after starting the download. A new entry will appear when the download should start, and if it's failing then you might be able to see an error message.
Alright I got the following error message (IP addresses redacted):
htfs.Open (initial request): htfs connect: Get <a href="<a href="https://w3g3a5v6.ssl.hwcdn.net/upload2/game/422618/1432217?GoogleAccessId=uploader@moonscript2.iam.gserviceaccount.com&Expires=1558014752&Signature=k4F3D8f3YiNvRCUUoAkQY8s3%2BRp5moTDFeo2WADQ1mCn7vlFDqqVM%2FhJJniw%2FUYY2IANPv6YrGUzvrQLQI8UsJjIIdiDGRHClr7sv%2BmH9XDKT8EaNRPN%2BFn%2BHOAuOSoEw2t62YSSe%2Bdcs88FnH4SsYCPH8NwN17RQJhCLuT%2BFU8cMv2cMvGvHWKBvMWf48qGM47qItzwEAqciNTKNggVcrCv7riVdfMeBJwYlct7nHrkQ3Wd%2BEGiWwdA03Xmv9z5DXDkMXjn1OkU2cuCye07evTGHzQEFuTeU4kGYTUbAhPz8%2BiRSix9ibcx%2F9G0M6ksh1T988XPceeFgE91dF9pjg==&hwexp=1558015047&hwsig=74cabc246cb279f39dbe5c388c73f42d:">https://w3g3a5v6.ssl.hwcdn.net/upload2/game/422618/1432217?GoogleAccessId=uploader@moonscript2.iam.gserviceaccount.com&Expires=1558014752&Signature=k4F3D8f3YiNvRCUUoAkQY8s3%2BRp5moTDFeo2WADQ1mCn7vlFDqqVM%2FhJJniw%2FUYY2IANPv6YrGUzvrQLQI8UsJjIIdiDGRHClr7sv%2BmH9XDKT8EaNRPN%2BFn%2BHOAuOSoEw2t62YSSe%2Bdcs88FnH4SsYCPH8NwN17RQJhCLuT%2BFU8cMv2cMvGvHWKBvMWf48qGM47qItzwEAqciNTKNggVcrCv7riVdfMeBJwYlct7nHrkQ3Wd%2BEGiWwdA03Xmv9z5DXDkMXjn1OkU2cuCye07evTGHzQEFuTeU4kGYTUbAhPz8%2BiRSix9ibcx%2F9G0M6ksh1T988XPceeFgE91dF9pjg==&hwexp=1558015047&hwsig=74cabc246cb279f39dbe5c388c73f42d:</a>"><a href="https://w3g3a5v6.ssl.hwcdn.net/upload2/game/422618/1432217?GoogleAccessId=uploader@moonscript2.iam.gserviceaccount.com&Expires=1558014752&Signature=k4F3D8f3YiNvRCUUoAkQY8s3%2BRp5moTDFeo2WADQ1mCn7vlFDqqVM%2FhJJniw%2FUYY2IANPv6YrGUzvrQLQI8UsJjIIdiDGRHClr7sv%2BmH9XDKT8EaNRPN%2BFn%2BHOAuOSoEw2t62YSSe%2Bdcs88FnH4SsYCPH8NwN17RQJhCLuT%2BFU8cMv2cMvGvHWKBvMWf48qGM47qItzwEAqciNTKNggVcrCv7riVdfMeBJwYlct7nHrkQ3Wd%2BEGiWwdA03Xmv9z5DXDkMXjn1OkU2cuCye07evTGHzQEFuTeU4kGYTUbAhPz8%2BiRSix9ibcx%2F9G0M6ksh1T988XPceeFgE91dF9pjg==&hwexp=1558015047&hwsig=74cabc246cb279f39dbe5c388c73f42d:</a>">https://w3g3a5v6.ssl.hwcdn.net/upload2/game/422618/1432217?GoogleAccessId=uploader@moonscript2.iam.gserviceaccount.com&Expires=1558014752&Signature=k4F3D8f3YiNvRCUUoAkQY8s3%2BRp5moTDFeo2WADQ1mCn7vlFDqqVM%2FhJJniw%2FUYY2IANPv6YrGUzvrQLQI8UsJjIIdiDGRHClr7sv%2BmH9XDKT8EaNRPN%2BFn%2BHOAuOSoEw2t62YSSe%2Bdcs88FnH4SsYCPH8NwN17RQJhCLuT%2BFU8cMv2cMvGvHWKBvMWf48qGM47qItzwEAqciNTKNggVcrCv7riVdfMeBJwYlct7nHrkQ3Wd%2BEGiWwdA03Xmv9z5DXDkMXjn1OkU2cuCye07evTGHzQEFuTeU4kGYTUbAhPz8%2BiRSix9ibcx%2F9G0M6ksh1T988XPceeFgE91dF9pjg==&hwexp=1558015047&hwsig=74cabc246cb279f39dbe5c388c73f42d:</a></a> read tcp IP:PORT->IP:PORT: wsarecv: An existing connection was forcibly closed by the remote host.
So I tried https://www.stackpath.com/highwinds/ using http://cloudharmony.com/speedtest-for-highwinds and there weren't any issues. Although going directly to the hwcdn page from the download does result in an "ERR_CONNECTION_RESET" error.