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Customers not getting emails/links to their purchases?

A topic by spacetwinks created Jul 02, 2019 Views: 330 Replies: 1
Viewing posts 1 to 2

I've had multiple people on the summer sale, and before, tell me that they've bought my work, with paypal receipts shown and everything, that they aren't getting access to the content they've bought after purchase. The major complaint is not getting an email in their inbox with a link to the download page or the like, but apparently even people who already have accounts here also sometimes have it not even show up in their library. I've resolved the issues each time by sending links to download the work elsewhere, but its happened enough times to people who've bought my stuff that it's becoming a real concern for me. Anyone else running into this problem or know what could be causing it?

Admin

Could you email our support address with examples of customer's email addresses that had this issue, if you have it available? We can look into the individual transactions to see what's happening.

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