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I cant find my game listed but its published already

A topic by asdronin created Feb 09, 2020 Views: 1,807 Replies: 40
Viewing posts 1 to 7
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Hi all,
I published the game a few days ago and I cant seem to find it searching through itch.io not even searching by title or tags, is there something wrong in the configuration of the game page? Thanks for any help =)

https://asdronin.itch.io/speed-masters-asd

Moderator(+1)

As mentioned in the search&browse FAQ that you were prompted to read twice before posting in this category, games with a price tag have to be seen by an admin before they appear in searches. That normally takes less time, but the weekend can delay the review, especially if there's a queue. Please give it another half a day to a day. Thank you.

I see, yes I have read about the queue before but as I posted some paid games before (long ago in an account that I no longer use) and these were published faster I thought there could be something wrong with the configuration or something, Im sorry and really thanks a lot for your explanation =)

Sorry to post again in relation to this, but since it has been 9 days since it was published and the game is not listed yet, I still wonder if something is wrong with the game, I could have missed a communication from itch.io staff as I usually find itch.io emails in spam folder, so if there is something to be changed, please let me know, and again Im very sorry to post about this, thanks for your time

Moderator(+1)

I've let an admin know.

Thats nice of you, thank you very much =)

I still have no news from admin or staff regarding the game and its still not listed or I cant find it at least, just a reminder in case the staff is missing it and I missed an email in spam folder

Moderator(+1)

I received no answer through other channels, either.

Thanks for mentioning this, thats odd, isnt there other thing that can be done?

Moderator(+1)

Sorry, can't think of anything short of pinging the official account on Twitter if you happen to be there. Things have been busy as of late.

Nice idea, I will do that, I assume you refer to @itchio , right? and if so I see I cant direct message them so I guess I should post my issue and mention them, correct me if Im wrong, Im sorry Im not used to twitter mechanics

Moderator(+1)

That's exactly right. Hope this helps!

Nice, thanks a lot =), Im open to any new ideas

(+1)

After a week has passed I got no news from Itchio's twitter, I know there is probably nothing else we can do but wait, just updating on my current situation and hoping it gets fixed by them as soon as possible, again Im open to any new ideas

I forgot to mention that I tested a generated code in a friends account and the Steam key is not given with the download, I wonder if this could have anything to do with the fact the game cant be found yet here, maybe I configured something wrong, I read the faq section related to Steam and external codes so I think all is correct, just mention this in case it helps see what could be wrong

Deleted 3 years ago

Indeed, its very odd, I cant tell the reason, all the games I have seen that are suffering from this are different like one is hosted here one is downloadable one is steam etc I only know that a friend who seems to be very lucky makes a lot of super fast games and his games are published in a blink and listed on recent and other categories like android games etc I dont know what is wrong in the site or why our games are not listed, lets hope they fix it soon

(1 edit) (+1)

I have the same issue. 

https://il-ya.itch.io/good-morning-world

my game is published but i can find it on browser

(+1)

Its odd, I have a friend who publishes really small games (really thats fin are fun still) and his games are listed under recent and other lists like in 1 or 2 days with no trouble but your game seems more elaborated the same as mine and others having same issue and somehow these are not listed and time goes on, in twitter i got no answer from itchio either, I dont know what could be going on, I was thinking it could be something wrong with mine being on steam too (like bad configuration) but yours are here so Im clueless, lets hope they come back to us and fix this

Moderator(+1)

Your game appears in searches. Next time, please start a new topic, because I completely missed your post and only happened to notice this old topic being still alive by luck.

As No Time To Play said your game is now reachable through search, congratulations =), did yo make any change to achieve this? or was it a matter of itchio staff who fixed it? Also as a side note, your game is quite nice although I havent gotten the time to play fully, I suggest you put the language option in main screen instead of options but well people will find it there too, aside from that its quite a nice game, keep up the great work =)

(+1)

Yes, it's finally released! My issue was the cover of this game, haha. After changing it, the issue went away. 

So, did you create a new topic for your issue? I think the moderators are not checking this one anymore. They suggested you to make a new topic.

Moderator(+2)

I peek at recent posts as well, but it's easy to miss one among many. And if you reply to me rather than the OP, I'll get a notification. But really, check first, because sometimes there's a small delay even your game meets all conditions. And make sure to read the FAQ!

I see, but is it ok if I continue with this thread instead of starting a new one until the game is reachable? as I said I tried all thats suggested and checked on everything, well the Steam key is not given with the generated code I made but maybe its part of the issue, I hope you can point me in the right direction, got no reply from twitter so far

Moderator(+1)

The Steam key not being handed out sounds like a different issue. And if you haven't received an answer through any channel, then I don't know. Sorry.

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I see, so should I open other thread just mentioning this issue with the steam key? Aside from that the game is not reachable through search, and is not listed anywhere, I know as you said things have been a little slow lastly so in any case if you can point me to do other thing Im open to any other ideas as I have spent a  lot of time making this game and I would like it to be present here

Moderator(+2)

Yes, a new topic with a suitable title will let people who can help with that particular issue spot it more easily.

As for your game's visibility, now I notice something: you're not, in fact, selling the actual game but only a Steam key. Or rather, the instructions for how to get one. This is strongly frowned upon here, and it's likely that our admins simply didn't approve your game for inclusion in searches. Can't believe I missed this detail until now. You'd be better served by removing any downloads and the minimum price, and using the dedicated field to show a proper Steam button on your game page.

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Thanks a lot for your continuous help, Im sorry I did it the wrong way, never pretended to make things the way they are not accepted here, I removed the file, but Im not sure about the minimum price you mentioned, if its on sale here (the key not the actual game files) then shouldnt I keep a minimum price? Steam strongly remarks that I cant sell on lower price outside Steam and so I fixed same price. I think the Steam button should be there (well I see a Steam link dont know if I should show other button), tried on my friends account and the Steam key is not show yet, as you said this is separated issue, but just to know if all is fixed to make the game appear in search I wonder if all is correct now

Moderator (1 edit) (+2)

Well, it's not on sale, is it? Since you're not selling the game here. But look on your game's edit page, under App store links. (Edit: below the tags.) You can use those to show a nice big button that sends people to Steam, and that's that.

Of course, it would be even better if you sold the actual game here and offered a Steam key on the side. We have an external key system just for that. But if you don't want to, that's fine.

(+1)

Well I re-did the cover to ensure size is correct, I thought this issues make the game impossible to launch but anything can happen I guess, and in any case Im still having same issue, because this is the first steam game I publish maybe I missconfigured something but I sure checked on everything twice at least. Anywa Im glad your game is out =)

Deleted 3 years ago
Moderator(+2)

I could have tried to give you an explanation if you have posted a new topic so I could see it on time, as opposed to days later by pure luck.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.