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Payment - my first time help

A topic by Shahmuradov Games created May 01, 2020 Views: 948 Replies: 6
Viewing posts 1 to 3

As you can see in the screenshot below I have $14.81 gross revenue. But when I try to get payout it says I have $2.10. I don’t understand how that works and what should I do.


(1 edit)

I think it takes 7 days to show up here. If it is the answer to my question, can someone reply to this reply?

(+1)

Yeah, it looks like 2 of your payments haven't passed the 7-day threshold yet. Wait a few days and then check back.

But even for 4 payments, I dont understand how that sums up to $2.10. Because minimum payment is $1. and shouldn't it be $4 totally for 4payments? 

Anyway, if I dont see all of payments there in 1 week then there will be problem. Now I have to wait I guess

(+1)

Keep in mind that the number Itch.io shows you on the Payouts screen is after credit card fees and your revenue share cut are taken out. It might also include taxes if you're outside the U.S., I'm not sure about that part.

The Stripe/PayPal fee alone is something like $0.30 + 3% so if your payments are only $1 then you're going to be losing 33% just from that. That's not Itch's fault, it's just the standard cost of processing credit cards (which is why some mom-and-pop stores have a $5 minimum for credit card transactions). Consider raising your price.

If you go to https://itch.io/dashboard/purchases you'll be able to see all the transactions and how much they were. There's a link to export a CSV (spreadsheet) which will break down all the fees and such.

Thanks for detailed information! That csv file was helpful. I saw amount delivered was reduced because of some marketplace or source fees. I think now I get why 4 payments is $2.10 approximately

(1 edit)

I am not sure but I trust I readed that for the first payments you get Itch.io is veryfying all of them before you can get paid.

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