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supermedium unable to detect windows app

A topic by dgol1115 created Jul 30, 2020 Views: 404 Replies: 9
Viewing posts 1 to 10

Hello, I have a pc with a wired eithernet connection running the supermedium app, detecting about 7 cbr files (five of them are stuck with a circle loading on the cover, not sure whats up with that). The oculus is connected to the same network, but unable to detect the app or any available comics. any ideas? 

Yes, my version 0.12 does that too. Just circles. 1 Comic or 10, it doesn't matter, just circles. I've asked the team by email, and hopefully they will come with an answer or update.

I must say, I have "clean" computer, without flash etc etc, maybe that is the cause of my problem. I don't know yet.

Developer

Thanks, I will check it out now. Sorry for the inconvenience.

Developer

If you have any test files that do not work, you can try sending to me at kevin@supermedium.com to try to test.

If the VR app does not detect the companion app, try connecting your headset to your PC while the companion app for about 10 seconds, and then open the VR app. This will do a manual discovery.

If you updated from another version and have issues, delete this folder: C:\Users<YOUR USERNAME>\AppData\Roaming\Supermedium

I will work hard to look into these issues today and test more. Thank you for coming to us!

Developer

I think have identified the problem related to upgrading between versions of the companion app, and am now fixing it. Sorry for the inconveniences.

Developer

I have published a new version for people that upgraded between app versions. The app was not firing off the scanner. Another fix would have been to right-click a folder and hit “Rescan Folder”.

An unrelated problem may be discovery not working, in that case, try connecting your Quest to your PC while companion app is running, and they will try to discover with each other. Please let me know if you have more issues.

your fix for the oculus not being detected is working, and i fixed the individual issues being stuck on loading by moving all the files to a sata connected drive instead of a usb3.0 external drive. 

As it doesn't work at all now, I'm putting an older apk on the headset, so I can read a Comic. Or not. We'll see. If not, I will use the demo version. That's still on the headset.

Developer

Sorry, didn’t see this thread (I didn’t know itch didn’t give notifications for new comments).

v0.17.0 has been reported by most people to be working now, including from Quester68 (thanks for confirming!).

Please let me know how that is for you.

Yes, sorry, I should write here more often. All works now, it was a problem on my side afterall. Not from Supermedium.
Your offer was overwelming, but I could  and won't take it. Nevertheless, thank you for consider it. Was really unexpected.

Your help and the work you put in this project is awesome. 

Again, thank you. You are making the best out of it, and I am sure that the project will succeed.

Regards,
Rene