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leafoAdmin215 days ago (1 edit) (+1)

That error message comes directly from PayPal and it blocks us from sending money to your account. You can try contacting PayPal support with that error message to see if they can assist you any further. If that doesn’t work you can try setting up a Payoneer account to collect the payout.

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VegeTato215 days ago

Oh ok, will contact PayPal first, thank you.

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OctiWriter215 days ago(+1)

Payoneer are known to scam. Don't do it. People from 3rd world countries usually use Payonner, and they know and exploit that. Their customer service is disgraceful. Not telling you not to, just people's experiences. You can look more into that online (reddit especially).

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VegeTato215 days ago(+1)

Oh :o

thank you for letting me know !

Currently, I am contacting PayPal support to hopefully fix this :)

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VegeTato212 days ago

I have contacted PayPal support, and I sent them the error like you told me to, and this is their response:

"I can attest that your account has no issue at all. The other party involved may have been incurred restrictions or limitations on their account."

What should I do in this case ? The problem is not from my side, they said.

i can't open Payoneer, i want to withdraw through PayPal :/

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leafoAdmin212 days ago

PayPal payouts are being processed normally on our end. The error message is clearly in regards to your account. You will have to try to escalate the ticket on PayPal to someone who is familiar with Mass Payouts so that they can help you.

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VegeTato212 days ago (1 edit)

I also want to include, that when i got into my itch.io account → settings → Payment processors, i see this message:
PayPal (Legacy)
This is mode is deprecated for the new PayPal Commerce Platform for Marketplaces. Please reconnect to PayPal using the section above to avoid any interruptions to your payments. It is not necessary to remove your legacy account to reconnect to PayPal.

Does this have anything to do with my issue ?

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leafoAdmin201 days ago(+1)

Nope, that setting is for the “Direct payments” system of itch.io where you sell directly into your merchant account. Since you are using our payouts system, that doesn’t apply here.

https://itch.io/docs/creators/payments#payment-modes

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