Thank you for your detailed feedback. Appreciate you spending time.
The entrance in the Basement Level is distraction, you need to go on the opposite side of the truck to enter the house through basement.
Is this the stairs you're struck at penthouse?
Solution is to turn on the tv an hide in the closet to lure the monster and lock it in the room.
Another level you're talking about is a mistake, it was placeholder we didn't have time to fix it.
Like I mentioned in another comment, we didn't have time to properly onboard the player. We started this jam immediately after we finished a previous one (Check out our previous game jam Conchsequences. We are very Proud of it!!!)
Hopefully we have time to correct this. Thanks again for playing.