Post by Beufis in Black screen-full computer crash

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Bought it from amazon. It's a Katana 15 B12V

I had a talk with MSI to figure out what was going on. They had me update my Firmware and other optional windows updates, including my GPU which I neglected to do.

For posterity the update was Micro-Star International., Ltd -Firmware - 3.0.1.2

With some audio and adapter updates.

They also suggested that it might be an overheating issue and recommended I renew the thermal paste. So, I'm going to monitor that.

I will update if anything else happens. I hope this helps anyone else if they come across this problem.
And thank you for helping me.

Zet39578 days ago

I do my best. Also make sure that your computer gets proper ventilation, including your GPU. If your GPU is overheating, then it is due to ventilation. This could be due to its fans not working, and that could be caused by the lack of updates, or a hardware fault. If it's your CPU, then yeah, the thermal paste may need the renewal, and if THAT doesn't work, make sure your computer fans are working.

Keep me posted, but so long as you're in contact with a professional, I'm sure you'll get things figured out soon. Best of luck!

Beufis78 days ago

Monitored the temps and the CPU got pretty spicy at a top of 94c. So I am definitely getting some new thermal paste. Gonna have geek squad do it though because it looks very complicated in there.

Zet39578 days ago

Always fair. Better to play it safe.

Beufis70 days ago

Have an update, I put on some new thermal paste and it did a fine job. However, the game still crashed as did my pc. I was looking at how the cpu temperature was handling and it was spiking all over the place, again going into the 90c range. In other apps I don't have this problem. I'm thinking it's not only heat that's the problem but a side effect of something else.

Zet39570 days ago

Hmm. So, this doesn't happen with any other games now?

Beufis70 days ago (1 edit)

Unfortunately, it did, I assume it was an overheat. Which I think is crashing VOTV too. However the other game has no problems with the new thermal paste. Bouncing around 50-60c

Contacted MSI, they blame the game =/

Zet39570 days ago

Hmm. I just want to be sure. Your computer isn't resetting when this happens, is it?

Beufis70 days ago

Nah just locks up, hear things just fine.

Zet39570 days ago

Hear things, eh? So, does it seem like the game is still running, but you just can't see it?

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