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CopheeMoth19 days ago(+2)

I have a $10 purchase but the option is unavailable :/ sent a bug report in case it's a bug

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EmilyTaria18 days ago(+1)

Yeah, it doesn't let me do it either

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oworowo / Gabriel Cortabraz17 days ago

I had the same problem happening to me, turns out you need to have more than $10 spent, I had exactly $10 and couldn't do it, so I bought something else and now it's available! hope this works for you too

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leafoAdmin17 days ago(+1)

Sorry about that, looks like we had the check setup wrong. It should be fixed now for future users.

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leafoAdmin17 days ago(+1)

Try it again, we had a > $10 instead of >=

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bread16 days ago

I'm pretty sure I spent $10 on itch.io, but the option is still not available. I don't know if that has anything to do with the fact that I used two different email addresses. But all the purchases are linked to this account.

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leafoAdmin16 days ago (1 edit)

You’re 10 cents short 😢

You can review your purchases here: https://itch.io/my-purchases

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bread15 days ago (1 edit)

Thanks for getting back to me. I confirm that I made two purchases with two different amounts that should add up to more than $10. Is the option only available if you have made a single purchase on itch.io of $10 or more?




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leafoAdmin15 days ago (1 edit) (+2)

I believe it’s because you bought the item 3 years ago under a different email, so although your account “owns” the purchase, it did not “buy” it. I’ve attached it do your account so you should be within the threshold now.

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bread15 days ago(+1)

I figured it was probably because the email addresses were different. Thanks for your help!

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EmilyTaria13 days ago

I believe I have the same issue, my purchases were under a different email, and I have spent >$10, but I don't have access to the option.

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leafoAdmin13 days ago

You should be good to go now

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