Post by MasuMioshi in SUVA - StreamUrVirtualAvatar comments

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Good Day! My avatar out of the blue stopped tracking with the Tobii Eye Tracker 5. Both Suva and Tobii work correctly separately, but I can no longer get my avatar to move, even with Tobii selected as the head tracker. I have tried everything I could think of to fix the issue but nothing is working. Any solutions?

Guribo3 years ago

You can try open the avatar cache directory and delete the json directory inside it. This will delete your avatar profiles though.

RumaBrat3 years ago

where can i find the avatar cache directory. i have the same issue. my avatar worked fine for like 3 hours and then later on it decided not to with the Tobii eye tracker 5.

Guribo3 years ago

In the avatar menu, it is next to the import button. It opens your explorer at the location where all your imported avatars and settings are stored.

LSW3 years ago

Experiencing this issue as well, deleting avatar cache did not seem to fix it :c

Guribo3 years ago (1 edit)

The issue is related to the plugin being out of date. I will update SUVA later today. That should fix tracking with tobii tracker 5.

MasuMioshi3 years ago

ran into the same problem again. this time when i did as instructed nothing happened. the tracking list recognizes the tobii is there but it is not tracking.

Guribo3 years ago

With the latest version of SUVA?

MasuMioshi3 years ago

Yea. I even uninstalled everything and reinstalled and still wont track even though tobii5 appears on the list of trackers.

itch.io

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