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leafoAdmin7 years ago

We haven't gotten any reports about degraded performance from our CDN. Are you still experiencing the issue smooby? Does this apply to any game you try, or specific games?

Thanks

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madnerd_with_a_box7 years ago

I have been experiencing the same problem in Australia. I can speed up download speeds clicking the alternative download button but this isn't available for some games. I've had the same problem with every game I have attempted to download and I have been having this issue for a few months now.

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leafoAdmin7 years ago

Do you know if you just have this issue with your home internet, have you been able to test with another connection in your area?

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Killer Bee Software7 years ago (1 edit)

Hi Leaf, one of my testers in Oregon has been having issues as well. He sent me this note and the link:

Yeah, definitely a problem with their CDN, went to download it today and it complained about this host being unavailable.  

https://w3g3a5v6.ssl.hwcdn.net

Hope this helps.

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leafoAdmin7 years ago

Requesting that URL directly is always going to be 403 error. Do you know what error they got about it not being available? Is it possible to do a traceroute on the domain?

Thanks

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Killer Bee Software7 years ago

I sent him an email and hopefully he can post some good info here for you.

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themensch7 years ago

Hi Leafo,

  I did shorten the URL I was given so I could specify the host.  However, as I am testing presently I am now able to download again quickly, whereas for the past week it's been nigh impossible to download the software.  Unfortunately, I didn't save the full url and I can't replicate the error now.  This usually indicates you are a wizard.  

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Killer Bee Software7 years ago

Hi Leaf,

I had a user get this today.  Don't know if this is related to anything or if this is in your realm at all. Good old Norton:



.


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Spodeian5 years ago

At the speed it says it is downloading it should of downloaded at least 5.4 GB not 0.35 GB. You can view my other reply in the thread for more context.

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