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Is there anything that I can at least try? I tried deleting the game completely and reinstalling, however when I launched it again, it still had my save file. Is there any folder outside of the main folder that I need to delete? For example, a lot of games save information in Documents. 

hmm Maybe you can try to "Press Windows+R" and in the Run box put in %localappdata%\Kalyskah_RPG. Then delete the Config folder. if I'm not mistaken, the files that store the resolution can be found there and if you delete them you might be able to get back to default settings. You can also try to manually set your resolution scale to something higher on the "GameUserSettings" file on that folder.

I changed the resolution manually to 2160, however when I start the game it is still not displaying correctly and the config file reverts to 960 (see attached jpeg above)

I figured it out. Not sure what the problem was, whether it was something on your end or my display settings, but disabling fullscreen optimizations in compatibility mode fixed it. 

Glad to hear that! =D