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I'm sorry that happened to you. I'll try to look into this.

Could you give me some more details or compare with my gameplay jump?  gameplay vide

Sure! When comparing with the wall behind the player I can jump up to 3 dots about my head. I had no problem with the first platforms but on the second part of the game I fall between them. This doesn't seem like a bug but more like an inconsistency with the physics on different machines. Same thing happened to me (I see the difference between the editor and the WebGL build) so If you find a solution it would be great if you could share!