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Pinned ReplyAdmin(+2)

Our support team is not ignoring your requests. We have replied to multiple of your tickets.

As we’ve previously explained: 30% is the default withholding rate if the system is not able to match your information to a tax treaty. The information you have provided is not eligible for a reduced withholding rate.

Just because you completed a W8BEN-I does not mean you are eligible for no tax withholding, it depends on the information you have provided on the form.

Hope that helps

I have provided complete information. Which I provide to absolutely all sites. And never had a tax problem. Since the country of which I am a resident has an agreement with the United States for the avoidance of double taxation.

What information are you missing, complete the form submission? Now I have to pay tax twice! First in your system, then in Russia.

Admin (3 edits) (+1)

I reviewed your account and see that you did not provide a tax number when completing the tax interview. It is clearly written on our page where we onboard you for tax collection:

In order to be eligible for a reduced rate you must provide a tax identification number during the tax interview and live in a country that as a tax treaty with the United States.

Hopefully that answers your question

Hello. I've updated the form, can you check if it's correct?

65 days!

I haven't received a payout for 15 days now. What is the maximum term?

Admin(+1)

Typical payout time is 10-12 days after opening the request.

Please use our support system to discuss private account details. We do not discuss account specific details on our public message board. Thanks

Hello, I wrote to support and 5 days no news. The payment has not been paid for 20 days.

At the beginning of last week, support told me that they were checking my tax form and they would definitely check it by the end of the week. Payment #78488 was never sent. It's been 26 days since I ordered it.

(+1)

Hi, how long does it take to get paid?

Hello. How long will you pay my transactions?

(3 edits)

Interesting! My oldest payout is also 49 days. And I’m also waiting on reply from third-party tax support service via itch.

I emailed itch support to see if there was Plan B, but there has been no reply.

So I didn't get an answer.

My situation was resolved after 50 days, my payouts arrived shortly after the email saying things were resolved.

I had no part in the solution, no further information was needed from me, everything was itch-side.

No information has been given so far as to the nature or whereabouts of the problem.

Good luck everybody!

52 days and my problem is not solved.