I fully understand, unfortunately it’s hard for us to give a specific timeline for a particular support message. Once again, I’m really sorry it took so long for you to get a response.
I actually did try to contact your support team and as far as I can tell doing so did not expedite my request. Do you have any kind of triage/priority system?
I’m not sure what contact you’re specifically referring to here. We do have ticket prioritization, but it’s based on an accounts history in our system. An account with limited history might be put at the same priority as a default ticket. If you have a pressing need, it could be helpful to ping us on another channel (eg. forums, discord, twitter, etc.) like the original poster did here, as it could get your request seen by someone else on our team and checked out much sooner. I recognize that’s probably not the solution you’re looking to hear, but it is an option if there’s an emergency or a deadline. We’re happy to help give someone quicker help if needed, assuming they aren’t breaking any of our community guidelines in the process.
Thanks for understanding
Edit: Just wanted to also mention, if it may help, since your account is currently verified, future emails from other pages will not need explicit approval.