Is there any way to confirm that they received my e-mail? I know it may take a while but I still haven't heard back and it's urgent.
Viewing post in My games are deindexed
I have another question in relation to this, since I make regular updates, but my emails have still not been answered, does this pose a problem for the support team who might check my itch.io page following my emails if I update my game? Should I wait for them to reply before updating my game?
Edit: I just updated it because I can’t keep people waiting too long. However, should I update it every week or every two weeks? I wonder if the verification takes longer if there have been multiple updates.”
Is it normal that the support does not respond to my emails and does not inform me of the reason why I have been de-indexed? The administrator’s response is not precise enough, and if I want to publish a new game, I would like to be informed of the exact reasons for the de-indexing so as not to repeat the mistake that is being blamed on me.