Thank you so so much for your feedback! I'm the writer of the game, Weena.
It was our first game for all of us, so we really did our best.
I wanted players to immerse themselves as Sergey/Roma, so I wrote the guide as a manual for new employees.
Indeed, there were a few more customers at the beginning when I conceived the idea of the story, but I deleted them for some reason. (I really said goodbye, literally 😢) But really, I still have all of this universe in my head and want to develop it further!
As I've said in all of the comments here, it was my first time narrative writing in English, so when I published it, I was seriously worried a lot. Your comment really encouraged me. I truly thank you. I will keep it going and never stop learning and writing! Thank you, really!