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Bug: Error when trying to download my game

A topic by DarkstoneStudios created Sep 15, 2017 Views: 1,744 Replies: 11
Viewing posts 1 to 13
(+1)

Trying to download my game from its itch.io page currently isn't working. Here is a link to the page: https://darkstonestudios.itch.io/dark-system-alpha

If you try to download the game, you will get this error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error> <Code>SignatureDoesNotMatch</Code> <Message> ###span class="text" >span class="html-tag"###</Message>

<StringToSign> GET 1505438588 /itchio/build/45380/169061-archive-default </StringToSign>

</Error>

I'm fairly certain this is a bug with itch, and not something I'm doing. People were able to download it yesterday without issue, and I haven't changed anything since then. Maybe having a space between the number and the rest of the string is the issue "1505438588 /itchio/build/45380/169061-archive-default" 

Any help would be greatly appreciated!

(+1)

Looks like it isn't working in the itch app either:

errors.errorString Giving up, getting too many renewals....

(+1)

I'm also having this problem, with nearly every game I've tried to download. That makes it seem like it's a problem with the site, not the games.

Hm, I tried a couple other games and was able to download them alright. I'll try a few more.

(1 edit)

It might be a different error, then. The specific message I'm getting in my browser (on Automata Empire, which I picked at random):

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>SignatureDoesNotMatch</Code>
<Message>
The request signature we calculated does not match the signature you provided. Check your Google secret key and signing method.
</Message>
<StringToSign>GET 1505441309 /itchio/upload2/game/59781/288466</StringToSign>
</Error>

Me, too. Getting the same exact problem. Getting `errors.errorString Giving up, getting too many renewals....` in the app and `SignatureDoesNotMatch` in browser

I get this too, tried Chromium and Itch besides Chrome, no difference. I've only seen Mac stuff download. O_o

The latest Mac update for Overland is giving me this error too. Must be something on itch's end.

I've tried using the app, I get the "errors.errorString Giving up, getting too many renewals...." message Darkstone mentioned.

Admin(+1)

Hello, we had some temporary issues with our storage provider. It should be resolved now. If you're seeing a "too many renewals" error in the app please restart it. If you're still having an issue reply to me here. Thanks

(+2)

Thanks leafo, its working for me now.

(2 edits)

I have the same problem! I thought maybe the problem was my file but I tried to load it on butler and I have the same problem ... how can I fix it?

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