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itch.io Community » itch.io » Questions & Support

[SOLVED] Payout delay, no response from support?

A topic by Deftware created Feb 22, 2018 Views: 867 Replies: 7
Viewing posts 1 to 4
Deftware6 years ago (1 edit) (+1)

I don't mind the wait if this is typical, but on the FAQ it says 2-3 days and I haven't received a response from support@itch.io over the past day either.



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No Time To PlayModerator6 years ago(+1)

6 days isn't unusual nowadays. Payouts have been taking longer as itch.io has grown. But it's all right to ask again if the wait grows much longer.

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Deftware6 years ago

Oh okay, that was pretty much as I expected. Thanks!

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leafoAdmin6 years ago(+1)

Payouts are human reviewed, especially for first time sellers. If you think there's an issue with a payout you can contact support. Sorry we can't give a more specific timeline when it will go through because volume changes over time.

Thanks

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Deftware6 years ago

Thanks for the heads up. If the FAQ otherwise indicated a payout ETA of about week I wouldn't have given it a second thought. Believe you me I can appreciate how easily documentation grows stale and how difficult it becomes to maintain documentation when working to fix bugs and implement new features. No biggie :)

Patience, engage!

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leafoAdmin6 years ago(+1)

I updated the FAQ to remove that line. Thanks

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Bakrino6 years ago

me too.., 24 days in pending status , 

no response from support

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Deftware6 years ago

Whoa nellie! It has never taken more than 2 weeks for me, usually somewhere between one and two weeks.

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