Hi,
In an old thread, I saw that if support takes longer than usual one can try a ping at Twitter or Discord, I imagine if it's Twitter, use a public reply with @itchio? (PM doesn't seem to open for all)
What about Discord? The rule there states "This server is not for account specific customer support", and suggests support@itch.io just like here, so I'm not sure what to do... send a PM to admin or mod? (Wouldn't that flood the PM?)
For context, it's a bit embarrassing - I did not immediatly check my purchase, and now I find myself requesting a refund when the game has been sitting on my laptop for nearly 3 weeks. (...over 3 now)
I sent a ticket with my account email 4 days ago, got the receipt but haven't heard back. Given my situation I can understand if my request is denied upfront, it's the lack of confirmation that makes me uneasy - the longer it gets the more awkward my request becomes. (I know things go slower on weekend days, but if it goes past this week it is hitting near a month)
If it helps my ticket ID is 156085.