Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Pending Payment for 33 Days

A topic by Hakuen Studio created Sep 25, 2023 Views: 3,573 Replies: 11
Viewing posts 1 to 10
(+1)

Hi there.

A while ago I opened a topic here about that issue, but it was told me to ask for support via e-mail first. 

I sent the e-mail 13 days ago, and still,  they have not answered or solved my problem.

  • Request/ Support ticket ID: 168401
  • Payout ID: 114124 (delayed for 32 days)
  • PayPal

Please, someone, take a look if you can. I need that money :(

Pinned ReplyAdmin (1 edit) (+3)

I haven’t looked into each of the posters here, but we are currently experiencing some delays with Payoneer payouts. (Our support team has been trying to reply to anyone who has messaged in)

We’re in the final stages of an API integration upgrade and waiting on final credentials from them. Should hopefully be able to resume regular Payoneer payouts mid this week.

If you aren’t using Payoneer, then your best course of action is to message support and wait for them to respond. There are a handful of account specific reasons why an account may be experiencing delays and we don’t discuss private account details on our public message board.

Thanks for your patience.

Yeah, I saw that on another post. But my payment is received through PayPal.

mine is payoneer, i already sent an email to support on friday still waiting response. Hopefully it will get solved soon ♥

(+2)

Me too, pending for 23 days so far. :(

(1 edit) (+1)

22 days here, dunno if I should be worried. Sent mail to support on Friday, still no responses from them. Payouts never took this long before

24 days here, I've seen 17 days before but 20+ is kind of extreme. Hope they fix it soon.

(+1)

Im at 26 days. Hopefully they solve soon like Hakuen said. We need that money :)

(+1)

Hi there!

Just let you know that I received the payment today. Thanks for your support!

(+1)

Same here waiting for 23 days hope i can receive it today too! Desperatly need it! And will be nice to have a maximum range delay  thank you

(1 edit)

25 days here, Let's hope things get resolved soon.

For paypal users: 

They answered me on the email, telling me that the problem was because my paypal was requiring me to refresh my account information. And that is why my payment was delayed.  But, I did open the paypal several times, and it only required me to refresh the information on day 13 of this month(I remember well because I did receive another payment from other sources this day).

So don't know, maybe double check your paypal to see if there is something there.

Still, it took two weeks for them to reply to my e-mail with that information =/

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.