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Payment stuck at In Review for 45 days and no response from support team

A topic by TM_Games created Feb 27, 2024 Views: 446 Replies: 4

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Hi all,

Wonder if anyone can help - I've had multiple pay-outs from my account since 2021 with no issue, but the latest payment is stuck at In Review for 45 days. I've emailed support a couple of times and had no response.

Is there any other way to get in touch with support except the support@itch.io email address?

Thanks

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leafoAdmin295 days ago

Our support email is the method to contact the team.

Looks like your PayPal account is blocking payments from us. I’ve followed up in your ticket. In the future please include the ticket ID in your post.

Thanks

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TM_Games295 days ago (1 edit)

Thanks so much! I haven't received any email response for the ticket - do I need to pick up with PayPal, this isn't an issue I've encountered before?

Ticket ID 192316

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leafoAdmin295 days ago (2 edits)

You should have gotten a payout cancellation email with the PayPal error message in it. You will need to resolve the issue with PayPal, we don’t have any control over that part of your account. Once you believe you’ve solved the issue you can re-open a payout request and our team will try again when we process it.

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TM_Games295 days ago

I've not received any email. I can see the payout is set to cancelled so will pick up with PayPal. Thanks for helping, really appreciated.

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