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Tax Validation Inquiry

A topic by Allion_Ell created May 22, 2024 Views: 382 Replies: 9
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Hello, 

I am writing here to ask for help regarding tax validation after going through the official channels mentioned in the community rules.

I'm a new user here and have questions about validating the tax form. I filled out the form 26 days ago. Then two days ago I received a request from support to interview again. Which I did on May 20. After that I sent the notification to the support and the signed form to the address provided.

I had a few questions:

1. How long will it take to validate my new form?

2. Is the support on this portal responsive? Since so far all my emails are being ignored, unlike Patreon.

Thanks in advance
Moderator

Please see the rules of this category, where it says

  1. not to ask this exact question
  2. what to do if support takes too long to answer

Hope this helps.

Admin

There are some circumstances that may cause our tax provider to reach out to you to collect more information about verifying your identity. Based on what you described, that seems to be the case. From our end, your data is still incomplete, therefore no payouts can be processed.

Thank you for your reply.


For my part, I am willing to provide the necessary documents, but so far I have not received any request to send them. It's just that your support has asked me to go through the interview again. So I would like to understand exactly what the problem is.


Regarding the lack of information. Are you referring to the lack of a verified tax form?

Admin

The platform itch.io doesn’t look at your tax information, we use a third party system to collect and verify information. Their verification is final, if you don’t get your information validated by them the you can not receive payments from us. All we know is if your information is validated or not, we don’t see the specifics. If there’s something about your information that was rejected then you’re welcome to try again, as our support team will likely advise you.

Thank you for your reply.


I understand that you're using a third-party organization to verify the data. Do you know the address of the person who works with you so I can contact them about validating my form?

Thank you in advance.

Hi.

I was wondering if you could reset my tax interview. I'd like to go over it again.

Thanks in advance.

Hi.

I went through the tax interview and reported the results to support. Kindly update the information on my account.

Thank you.

Hi.

Kindly update the tax information in my account.

Ticket number: 211997

Ticket number: 212420

Thanks in advance.

The issue has been resolved. Thanks to the team of the portal for their work. The topic is closed.

Admin archived this topic