Hello! This is a general troubleshooting thread for technical issues with the game. Please try the solutions listed here, and do post if there is a technical issue on any platform. Try to include as much information as possible about your operating system and device.

Web Edition

Game is sluggish

Kemopop! uses a lot of shaders and high-resolution images, and thus depends on your graphics card to run well.

Make sure to enable Hardware Acceleration in your browser. This should have been enabled by default, but this may have been turned off at some point.

Generally, the performance of the web edition is worse than any native edition. If you want to seriously play Kemopop!, please buy and play the native edition.

Save data has been lost

Save data on the web edition is stored using IndexedDB, a HTML5 web technology. This means it falls under website data.

If you clear your browser caches, you risk losing your save data. Unfortunately, you won't be able to recover it by any normal means.

Windows Edition 

Game is not launching 

This could be for a number of reasons.

If you download from the itch.io website, make sure you extract the game first. Do not run it directly from the .zip as it will not be able to find the resource file (and should give you an error saying so).

Open the game using Command Prompt

1. Open the game directory in Windows Explorer
2. Right-click, select the option which should read "Open in terminal", "Open command window here", "Open PowerShell window here" or similar
3. Run the game with ./Kemopop

Any errors that stop the game from launching properly should appear in the terminal window. If you are having problems running the game, please paste the output here.

i'm having an issue where I can't export my save from pc to android, when I do, the save is nowhere to be found after the export . the other way around is working perfectly though