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I am locked out of my original itch.io account, have I been hacked?

A topic by Fleurandcrow created Aug 25, 2024 Views: 287 Replies: 4
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https://itch.io/profile/fleurandcrow  is the account, I've tried accessing it normally, it prompted me saying it would send me a verification email. I have multiple email addressed and I checked every single one of them, the email was in none of them. I also checked each spam folder, nothing either. I then proceeded to try and reset the password with every single email that I have but every single one of them got the "There are no accounts associated with that email address" popup

I made the account last year and haven't posted any games in it, and even though I forgot which one of my emails I put with it, I know it would've been an email I use regularly since itch.io is an important page for my future career so having access to it is important. But it seems like something happened to make me lose complete access, which has given me the suspicion the account might have been hacked somehow when I didn't log into it for a year despite me using a secure password and never sharing the credentials.

Would it be possible to take down the account if that's the case? I have made no purchases or uploaded any games on it, so nothing will be lost besides the account itself.

Admin

For account related issues you’ll want to contact support. They will be able to figure out a way to get you back into your account and can tell you if they believe there was unauthorized access.

I have so now I'm just waiting for a reply

Admin

Make sure you paste your ticket ID here, as described in the rules, when trying to get someone to check an account issue. Otherwise you’ll have to wait until someone processes it from the queue and it may take a few days.

In that case, my ticket ID is 226502