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Can't Access Games From Bundle

A topic by Reece Bar created Jul 09, 2020 Views: 626 Replies: 5
Viewing posts 1 to 4

So I've been emailing Itch about this issue, it's been over a month with no support from them whatsoever, so, I'm making this post here to see if they actually respond now. I've provided screenshot proof me not being able to obtain the game from the bundle I've purchased. It shouldn't take over a month for this issue, which to me is a big one, to be able to access the game I've purchased. The first email I've sent they only resent a link to the bundle, then ignored all other emails after that it seems. Can I get help on this issue now? Again, it's been over a month. and with little to no support on my issue I've decided that emails are probably not gonna work, so that's why I'm posting my issue here as it seems like their support email has been abandoned. In my last email I've sent the screenshot proof, if their support email isn't actually abandoned, they should be able to see that my issue persist, and that resending the link to the bundle did nothing to fix my issue.

Moderator(+1)

I've let an admin know. Support has been backed up badly ever since the bundle, and it hasn't been possible to help everyone. Sorry about that.

Admin (2 edits) (+2)

Hello,

Our records how that you can download from the bundle, and you already have downloaded some projects. This bundle works differently than other bundles on our site due to the volume of buyers and the size of the bundle: You will have to visit your purchase download page from your browser and click the “Download” button on each project you would like to show in your library. Afterwards it will automatically show up in the app on the tab for things you own.

Hope that helps,

The first email I’ve sent they only resent a link to the bundle, then ignored all other emails after that it seems.

From what I can see, our support team responded to all of your requests, multiple times even, trying to explain how the bundle works. Maybe check your email settings?

Thanks

(1 edit)

What do you mean, you've only responded once the first time, and another time earlier today, I see no other replies or emails from your support team. I haven't touched any settings, do you think google is deleting these emails and or replies your team has sent? And in the email that was sent today, which I received, I have to look through all 2000+ games, of which theirs 59 pages of these games, and click download on all of them which I cannot do on the actual games page, but only through the bundle page, ok now I get it. Is there an easier way to add the ones I want to my account? Maybe an exclude free games filter or something like that?

I still have no access to the bundle at all. I have emailed TWICE and have received no response. The URL I was emailed leads to nowhere.

Admin (1 edit)

Hello,

I only see one email from you from a few days ago. It looks like someone on our team responded yesterday. Hopefully you got it working. In the future please avoid reply to someone else’s topic, otherwise our team will not get notified, you are only notifying the person who made the topic.

Thanks

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