If it were really true that all refunds over $100 can't be made, it would be armed robbery, but if you applied for their request on that date, I must tell you that the day before there was an incident related to the Funko and Brandshield issue, and itch.io itself was much more busy solving that problem that it forgot to attend to its own.
Appreciate the reply! Yeah - I am not trying to imply that they won't honor refunds over a certain amount, simply trying to draw their attention to the open ticket to try and get a resolution since it seems to have gone into a black hole and it's not a trivial sum to be waiting on. It's blocking my development since I cannot purchase alternative assets :(