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Having the same issue. Got the bundle Sunday night, link stopped working as of yesterday. Put in support request 50471 but have not received any response.

Got word this morning that they're about three days behind in the higher-than-expected-volume-due-to-amazing-success-of-this-bundle support queue. So keep checking, I guess.

they sent me a new url but the link's still sends me to "https://itch.io/b/520/bundle-for-racial-justice-and-equality"  :c

Does it show up here for you? https://itch.io/my-purchases/bundles
That's apparently where it's supposed to be if it's working.

but it's like I haven't bought anything, I don't get any option to download the games

(+1)

Yeah, same. My link in the email worked fine from Sunday to Tuesday, then starting Wednesday afternoon it just redirects to the purchase page. I requested a resending of my purchases and the site sent me a list of the products I had already downloaded from the bundle, but I still have no way to access the bundle itself.

exact same issue... please help!!!

Admin (1 edit) (+1)

This is probably because you linked your purchase to a different account than the one you are trying to access it with. Are you sure you haven’t made multiple accounts?

(3 edits)

As far as I'm aware, I had never made an account before I attached my github to create my current account.

And I've tried the link in my email logged in, not logged in, and in incognito mode.
Edit: I also didn't create the account until after my link had already stopped working.

Edit 2: I created a bookmark of the original link, and had been using that successfully for the first three days, and have also re-clicked the original link in my email numerous times, so not a typo or bad copy/paste issue.

Edit 3: Just realized what happened and confirmed it. My 13-year-old daughter saw I had gotten the bundle, took my link, and attached it to her account. Frustrated, but at this point if she's using it I'm just going to buy myself another copy.

Deleted 4 years ago