We had a mistake on our end that was causing the issue. We pushed out a fix yesterday. Tell me if you’re still having issues.
We’re also aware of an issue with Patrons paying with non USD, we’re working on a solution for that.
Thanks
I'm getting the issue today as well, confirmed with multiple patrons that they get an error saying
"We had some trouble connecting your account
- You don't have a pledge for [my patreon name]"
I also got told by another "i just got a 'There was an error with your request' when trying to connect patreon with itch.io"
I don't know if this is relevant, but upload speed for the files I uploaded today was also far slower than usual, to the point where it took more than 2 hours to finish uploading everything.
Hey, sorry for the issue. We deployed some changes to account for multi-currency pledges and it caused a temporary issue with validating pledges. Could you instruct them to try again, it should be resolved
Regarding the speed of uploads, that’s completely unrelated. Uploads go directly to our storage provide, Google Cloud Storage. Any degradation in your upload speed is either related to your network connection or them having temporary issues.
Thanks
At the moment we have a temporary solution deployed:
It looks at the value of the reward that has been granted by their pledge. So if they pledged 6 EUR and Patreon granted them access to a reward that has the value of $7 USD then you could enter the minimum value of $7 and they will get access.
This does not work in all cases though, as we’re seeing what appear to be legacy pledges that have no reward associated with them. Additionally, it does not work well with campaigns that are naively in another currency.
Still trying to decide on what a long term solution will be. There are a few options we’re considering:
- Let the developer specify requirements in all supported currencies.
- Have the developer select specific rewards that will grant access, instead of setting a minimum amount