Post by iglootheraptor in Patreon Access "There was an error with your request"

Viewing post in Patreon Access "There was an error with your request"

I'm getting the issue today as well, confirmed with multiple patrons that they get an error saying

"We had some trouble connecting your account

You don't have a pledge for [my patreon name]"

I also got told by another "i just got a 'There was an error with your request' when trying to connect patreon with itch.io"

I don't know if this is relevant, but upload speed for the files I uploaded today was also far slower than usual, to the point where it took more than 2 hours to finish uploading everything.

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leafoAdmin4 years ago(+1)

Hey, sorry for the issue. We deployed some changes to account for multi-currency pledges and it caused a temporary issue with validating pledges. Could you instruct them to try again, it should be resolved

Regarding the speed of uploads, that’s completely unrelated. Uploads go directly to our storage provide, Google Cloud Storage. Any degradation in your upload speed is either related to your network connection or them having temporary issues.

Thanks

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Ritual Design4 years ago(+1)

Could you let us know what the changes for the currency are? Does/will it enable us to define requirements per currency or is it more a case of it automatically converts it?

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leafoAdmin4 years ago (2 edits) (+2)

At the moment we have a temporary solution deployed:

It looks at the value of the reward that has been granted by their pledge. So if they pledged 6 EUR and Patreon granted them access to a reward that has the value of $7 USD then you could enter the minimum value of $7 and they will get access.

This does not work in all cases though, as we’re seeing what appear to be legacy pledges that have no reward associated with them. Additionally, it does not work well with campaigns that are naively in another currency.

Still trying to decide on what a long term solution will be. There are a few options we’re considering:

Let the developer specify requirements in all supported currencies.
Have the developer select specific rewards that will grant access, instead of setting a minimum amount

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