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Pinned ReplyAdmin(+1)

I don’t see any issues with your account, please make sure to read the Tax Information page fully before request help from support. From the page:

Your tax information is on file and your account is ready to accept payments. Your tax information must pass validation before you can collect your earnings through a payout. Validation is a one-time process that will happen when you open your first payout request from your dashboard.

You have no active payout request on your account, so your record is sitting pending on file.

Hope that explains

Sorry for writing in another post, won't happen again. But now I have the payout set and everything should be in order. How long should I wait? 

Admin(+1)

Possibly there is a confusion with the language used. We only process your tax information for validation if you have sold content through our system using “Collected by itch.io” and have requested a payout. Otherwise, you information is left pending.

Oh! Thanks for the clarification. :) 

Admin(+2)

I’ve gone ahead and closed your open ticket regarding the matter.

how do I reach you regarding an urgent matter? I can only see how to reply to messages here 

Admin(+1)

You can send a support ticket. If you need to make a message on our community help forum then you should create a new topic. Do not reply to admins hijacking other people’s topics.

Always read the rules of this board fully before posting.

Thanks