Post by No Time To Play in My games are deindexed

Indeed, your games were deindexed. Please contact support.

That's what I did :

I had sent a message last week (the request number is 164643) I waited several days and got no answer (still not today)

I also sent e-mails yesterday (two precisely, I sent one too many by mistake, their numbers are 165388 and 165389)

Support needs time to reply. I'll let an admin know just in case.

Ok! Thanks

Is there any way to confirm that they received my e-mail? I know it may take a while but I still haven't heard back and it's urgent.

Yes, you already received confirmation, since you have your ticket numbers. I also let our admins know a second time. Please wait.

Black Arts Theatre1 year ago (1 edit)

I have another question in relation to this, since I make regular updates, but my emails have still not been answered, does this pose a problem for the support team who might check my itch.io page following my emails if I update my game? Should I wait for them to reply before updating my game?

Edit: I just updated it because I can’t keep people waiting too long. However, should I update it every week or every two weeks? I wonder if the verification takes longer if there have been multiple updates.”

I still have not received any responses from the support by email despite my reminders, is there nothing else you can do to help me?

No, sorry. See Leaf's reply from three weeks ago. I guess that must be it.

Ok, thank you for your answer. Just to be sure I understood everything, can the support staff answer me or does the fact that my games have been deindexed for this reason mean that the support staff can’t respond to my request for reindexation?

It probably just means their decision is final.

Black Arts Theatre1 year ago(+1)

Is it normal that the support does not respond to my emails and does not inform me of the reason why I have been de-indexed? The administrator’s response is not precise enough, and if I want to publish a new game, I would like to be informed of the exact reasons for the de-indexing so as not to repeat the mistake that is being blamed on me.