Skip to main content

Browse GamesGame JamsUpload GameDeveloper LogsCommunity
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
leafoAdmin284 days ago(+3)

I don’t see any active support tickets on your account, as described in the rules of this board we ask that account specific issues go to our support page.

Regarding payout scheduling, we work with a large number of sellers and to limit financial liability we have to take special precautions before sending money. Each new account we pay is a unique relationship with our business and we go through the same vetting process to prevent fraud, including a human review every payout request. Although we typically estimate a 14 day processing time for payout requests, sometimes it can take longer due to various factors that are specific to the account in question. Keep in mind many other platforms often have month long waiting periods before releasing funds.

Thanks for understanding

Reply
Deleted post284 days ago
Deleted 284 days ago
Reply
leafoAdmin284 days ago

Please don’t hijack other peoples’ topics with your own issue. Please read the rules before posting. If you want an admin to review a support ticket then you must provide the ticket ID. Thanks

Reply
Subchrist Software284 days ago (2 edits)

Thanks for your reply,

I hope you can understand my frustration with having to wait 3 weeks (so far, maybe 4? 5? who knows) to receive a mere $150 payout when up until this point the payouts have generally been 14 days or less, 4 days on at least one occasion.

I see no explanation for this longer duration in your reply.

If there is some particular issue (relating to my account) that I can assist you with then I would be glad to help.

Reply
leafoAdmin284 days ago (5 edits)

Everyone is subject to the same review process, and the same minimum timeline with regards to every payout. In some cases, we may delay payout beyond the estimated time if additional review is necessary. In our system we don’t see any amount sent as a “mere XXX payout,” we apply the same process to everyone. Unfortunately we frequently have to deal with fraud, as we offer a free service for anyone to create an account and start selling at any time. By having a consistent review process for every account we can set a clear expectation to deter those that may try to cheat the system. Demanding to be paid sooner will never cause our team to pay you sooner, and it may in fact trigger additional review for your payouts. I hope you understand.

If there is some particular issue (relating to my account) that I can assist you with then I would be glad to help.

As I mentioned in the post you’re replying to, account specific issues must be handled through support. This is also mentioned in the rules of this community. A quick look at your account shows that your tax information is invalid and you are currently not eligible for payout. I recommend contacting support to assist you.

Thanks for your patience

Reply
AboutFAQBlogContact us
Copyright © 2024 itch corp · Directory · Terms · Privacy · Cookies