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Admin approval for email send?

A topic by Grinning Rat created May 21, 2021 Views: 635 Replies: 7

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Hi there,

I have a project I'm looking to launch today from Kickstarter (it's a tabletop roleplaying game PDF). I thought I did my homework and got everything all prepped for my send, but was alerted that I needed admin approval to send. Any idea of how long this takes? I was under the impression that this would be a sort of immediate or automated process.

I appreciate any help. Thanks!

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leafoAdmin3 years ago

I don’t see any support emails on your account requesting this. In order for our support team to associate your request to your account you’ll need to email us using the address on the account.

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Grinning Rat3 years ago(+1)

Hi there,

I realized it was sent from an alternate email of mine (the one with the 7genae domain). I’ll resend it from my gmail associated with this account.

Apologies for the confusion!

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Grinning Rat3 years ago

Okay, just sent.

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Hatchlings Games3 years ago

I’m having the same issue. Could you unlock for my games below else I’m going to lose a lot of backer faith and potentially money.

many thanks,

HatchlingDM

https://hatchlingdm.itch.io/inspirisles

https://hatchlingdm.itch.io/inspirisles-limited-edition

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leafoAdmin3 years ago

Please send in a support message instead of replying to me in someone else’s topic. Thanks

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Logan Jenkins3 years ago

I am in a very similar situation... how long did it end up taking for them to get back to you? I've sent an email to the admins (with the address associated with my account) a couple days ago, but haven't heard anything back yet.

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Logan Jenkins3 years ago(+1)

(They ended up getting back to me in about 3 days for anyone else wondering)

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