itch.io Community » itch.io » Questions & Support

Payoneer payment cancelled.

A topic by Bokedaidu created Aug 03, 2023 Views: 1,947 Replies: 21

Viewing posts 1 to 8

Bokedaidu1 year ago

OK I don't know where else to get help but, ok I use Payoneer to receive itchio payouts.

I joined the queer bundle and there was a large amount of money collected there, I requested payment and today I get an email saying my payment was cancelled, but now it's gone, didn't even return to itchio account.

Anyone else having this issue or have any insight into it? I am already having issues with my Patreon this month and so I am at 0 income, so that's making me freak out. I have sent support emails to both itchio and Payoneer, but if anyone else has gone through this I'd appreciate some advice, I've never encountered financial issues like this before.

leafoPinned ReplyAdmin1 year ago (4 edits) (+1)

If you’ve had this issue please send a support ticket in if you haven’t already, and also please include your ticket ID in a reply to me so I can verify that it’s been investigated. I can confirm that I see some instances of payments that were canceled within Payoneer after we sent them. We can attempt sending again to see if it goes through.

We can not try reprocessing a payout until we receive confirmation that Payoneer has fully canceled the payment via their API, so there may be additional processing time for your payout. If you would like to change to PayPal for payouts please mention that in an email to us.

Note: Payoneer didn’t notify us of any issues as far as I’m currently aware, so at this moment I believe this is only an isolated issue related to the review of specific accounts and not widespread.

Bokedaidu1 year ago

hI yes I sent a support email under the number 164709. I also received an email from Payoneer mentioning I need to ask itchio to try to send the payment again since the account should be working now.

Bokedaidu1 year ago

just an update, as of 9/8/2023 at 7.59 a.k. GMT +8 the funds have successfully entered the Payoneer account. Thank you for helping to resolve the issue.

Kiobe1 year ago

I also have the same problem.

leafoAdmin1 year ago

I don’t see a support ticket on your account. Please make sure you contact our support team with all the info you have so we can investigate.

Kiobe1 year ago

Hello, my payments are under consideration again. Do I still make an application to support ? Or wait ?

Kiobe1 year ago

Id - 111309 and 112254

Kiobe1 year ago

My ticket - 164843

TheGreys1 year ago

Same, first time this happened.

leafoAdmin1 year ago

I don’t see a support ticket on your account. Please make sure you contact our support team with all the info you have so we can investigate.

TheGreys1 year ago

It's all good now, I got paid 2 hours ago.

Evolutionary Games1 year ago

Patreon posted notices on Discord that there were issues with Payoneer, and they were working on them. Their last notice was that most of them had been resolved - but not yet all of them. It's possible itch.io faced the same Payoneer issues.

Bokedaidu1 year ago(+1)

Still itchio made no comment about it, no announcement either, and they definitely did not reply to the support email sent to them from me. I think some accountability is needed here.

Bokedaidu1 year ago

Yeah, still no news, I wonder if there is anywhere else to contact itchio.

Kiobe1 year ago

I wrote to the tech support payoneer , also without an answer. We have to wait 3 working days.

Taylor McCue1 year ago

Hi Bokedaidu, this is Taylor from the queer games bundle.
I'm just checking in to see if things have been fixed yet?

Bokedaidu1 year ago

Hi Taylor the issue has been resolved as of 9/8/2923 at 7.59 a.m. Thanks for helping me reach out to the necessary parties.

Taylor McCue1 year ago

No problem, Caroline and Cade helped behind the scenes to poke the right people so it was a group effort. As bundle organizers we try to take care of people.

Anyways thank you for letting me know everything is okay. It's a huge relief, I was pretty worried.

Bokedaidu1 year ago

Do help to send my thanks to Caroline and Cade too, I think the speedy reply was really in big part thanks to you all. Thank you again and looking forward to more bundle goodness soon.

After Choices1 year ago

Just one email, that's all. not even bothers to respond to my emails. 😑😑😑

leafoAdmin1 year ago(+1)

Doesn’t look like you’re experiencing the same issue as others in this topic. As far as I know the original issue was a temporary issue with Payoneer payout processing that has been long resolved. Please try not to post in topics unrelated to your issue.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.