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My game is in an unclear status

A topic by NaughtyMarried created Jul 29, 2024 Views: 214 Replies: 2
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(2 edits)

Hello!
Eight days ago, I uploaded my game called Lucky Phone. The game hasn't appeared in the catalog, and the build was marked as Quarantined when downloaded. A couple of days later, I sent an email to support with several questions, but I only received a notification confirming the registration of my inquiry.
I have thoroughly read all the information on this topic (getting-indexed) twice, but it's been over a week now, and I still have no idea if any additional actions are required from me or how long I should expect to wait. Is there any way to expedite the review process, especially since marketing plans are heavily dependent on this?

I would like to drive traffic to my Itch game's page, but I can't start doing so while the game is in such a strange and questionable status.

Pinned ReplyAdmin

Your page violates our content policy and is now suspended. Taking photos of humans and doing minimal edits on top of them for distribution in adult content does not make it suitable for distribution on our platform.

If your game is quarantined it is being investigated. After that has cleared up, and it already has, your game might be in a queue to get indexed. That can take time. Itch's repsonse time is not hours, but weeks for those matters. And most of the time they do not respond, but your game is just indexed.  You might bump this after 2-3 weeks.

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