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My games disappeared from search lists

A topic by Capky Games created 41 days ago Views: 249 Replies: 21
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(+1)

Good day.
First of all, I apologize for the inconvenience.
A few days ago, I noticed that some of the games from my account suddenly disappeared from search lists, games that used to appear in the lists and no longer do, and I didn’t even update them recently. Some have been missing from the lists for a week, while others for more than two weeks now.
The games that no longer appear in the lists are:

Love's Heart
Yuri no Sutoka
Lesbian Island
Hentai no Sekai
Yuri Demon

A total of five games. Is there any issue with them? Could someone please assist me?

Kind regards.

Pinned ReplyAdmin

Looks review was completed for this account so I’m closing this thread. As a reminder to future readers, please read the rules before creating a topic in our support forum if you have account specific issue.

Thanks

yes you are right it doesn't appear purely Try putting more tags or tags with the name of the game

I'm currently using the maximum number of tags allowed, and the problem is that all these games used to appear on the lists before. They disappeared suddenly, without me doing anything.

Deleted 41 days ago
Admin(+1)

Please don’t post ChatGPT or similarly generated responses on our forums here. You will be blocked from posting.

Thanks

Well, sorry. I am still a beginner on Itch I mean I am noob :)

Excuse me, I'm sorry to bother you. I just want to know what I can do to solve my problem, whether I just have to wait, do something, or if there's an issue with my games or my account. Of course, I've made sure that my games are properly visible, and as I said, they used to appear in searches but suddenly disappeared.

I've noticed that two of my games have returned to the searches:

Love's Heart
Yuri no Sutoka

Thank you so much! Only these three are still missing from the searches:

Lesbian Island
Hentai no Sekai
Yuri Demon

Would it be possible to help me with those three games as well, please?

Admin

Did you read the rules of the board before you posting here?

Yes, I did.

Hello, I hope you're having a good day.

Sorry to bother you. My pages are still in quarantine as of today and I haven't received a reply to the tickets I've sent, this is the most recent one, although there are more:

254363

The games on my account that are still in quarantine after several weeks and that I definitely know there's nothing wrong with them are the following:

  • Lesbian Island
  • Hentai no Sekai
  • Yuri Demon

Please, could you take a look at them when you can and remove them from quarantine? I need to post new updates on my games and I can't do that because more games might get quarantined when there's nothing wrong with them.

Regards.

(1 edit)

Those games are not  still quarantined.

Just ignore the delisting and update as you would normally do.

The thing is, any update (including the first upload) can get a game on a waiting list for manual review. And that includes a temporary delisting. Unfortunately, the waiting time on that waiting list can be long. Over a month sometimes. So you would typically wait a minute, a few days or several weeks. It is said, that this list is not first in first out.

And some random things can also get a game quarantined and for obvious reasons, Itch will keep those random things secret. There are real hacked accounts and malware out there. Based on my observations, there is about one hacked account with malware on the index every day. And if they take several weeks to remove reported malware, I have doubts that removing games from quarantine is any faster. R-107312 is now 8 weeks reported and still indexed. :-( 

If a game is quarantined it is also delisted, but there will be a quarantine message if you try to download it. (On the download page where to select the file)

For publishers the frustrating bit is, that Itch usually does not tell you anything about the status of a game. Is it intentionally delisted or is it still in the waiting queue? Was it "overlooked"? In combination of a waiting time of several weeks, much misunderstandings happen there. And Itch's stance about indexing is, you should not rely on it to begin with. There are reasons for doing it this way, but it still is frustrating for the publishers and at the places they would look for information (the faq), it states a waiting time of a few days, so people get nervous when nothing happens after two weeks.

(+1)

One of my followers sent me this screenshot when I asked them today if my games were still quarantined, which is why I said in my message that they were quarantined.


The way that message is written, it makes it seem like I might be a scammer, which obviously reflects badly on me. I understand that there are indeed people who create a fake page and post a file with a virus, which is why a review of the games is important. But a whole month of giving a warning on my innocent games that makes me look like a possible scammer is very damaging to me.

And one of my games was fine until I posted a new update for it, then it was quarantined as well, which is why I am afraid to update more games.

Sorry, my mistake. I thought the quarantine message appears earlier. It appears at the latest possible moment - after you decided how much money to give and when pressing the red download button on the actual file.

But if you were not formally notified about a quarantine, I would still just ignore it and operate the page normally. I have seen that happen to another established account some time ago. Half the games were suddenly quarantined. I believe in that case accessing the games with a vpn might have been the cause: Itch might have thought the account was hacked.

I am in the same situation - only one page out of six can be found on the site. And, just like in your case, all these pages were hidden after I updated them.

I have sent two emails to the support service and have not received a response. I have been waiting for my games to be indexed for a month and a half now.

If you look through the threads in this section, you will find several more threads with the same problems. I don't know if this is a coincidence or not, but all these problems concern NSFW games.

(+1)

Yes, it's no secret that developers of +18 games face many more problems than soft developers and that we are not as well regarded. Our games have sensitive content and need to be reviewed more carefully than normal games. But this is really discouraging.

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