Hey everyone! I’ve seen other people experiencing the same issue, but in the threads I’ve checked, they either didn’t mention how they eventually fixed it or said they contacted support. Which I also did, but I haven’t received a reply yet.

For some reason, no matter how many times I request a password reset, I don’t receive it in my email (and it’s not in the spam folder either). But if I request a list of my purchases, the email is sent almost immediately.

Any help would be greatly appreciated! Just to clarify, this account isn’t linked to the email I used for my other account. I made it just for this purpose of recovering my other account.

I’ve also emailed support from the email address associated with the account I want to recover, and the ticket number is #253910. Not sure if that info is enough for the staff to recover my account, so if I need to say my og email directly I can.

Okay, this can be closed now. I’ll explain exactly what worked for me in case others are having the same issue.

I was using Opera GX only for my attempts for the two whole days, and no matter how many times I tried, the password reset email wouldn’t send. However, I randomly tried requesting the reset on Brave, and it worked right away. So, I guess the issue is resolved. If you're experiencing the same problem, try using a different browser.

hey, thanks! worked for me. was trying on firefox, had to switch over to chrome

I’m not sure how a browser could affect something like this, did you see an error message when you originally tried to request the password reset?

I also received this issue just today. I tried to sign in on Firefox, then tried to reset password but never received an email. I jumped to Chrome and first try I was able to get an email for a password reset.

I didn't receive any error messages when trying on Firefox and I searched all my folders in my email, but none of the password requests went through until I used Chrome.