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Payout sharply dropped when I attached paypal account

A topic by SisCalypsis created 12 days ago Views: 100 Replies: 2
Viewing posts 1 to 3

Hey. I sent itch support an email about this a week ago (ticket #255522) and didn't get any response, so I'll try here?

When I first released my asset pack, the payout was coming out to around 83% of the gross revenue. That makes sense to me--itch gets its 10% cut of a $12 pack, then Stripe/Paypal take somewhere around $0.72, plus a flat one-time $3 for the tax interview, straightforward enough.

But as soon as I attached my Paypal account, that payout immediately dropped to around 64%, with future sales from that point forward also now returning a little less than 2/3rds of my gross revenue. I'm based in the US and don't understand why that much would suddenly be withheld. What happened?

Moderator

I've let our admins know.

(+1)

I'm not sure I understand your question.

Are you talking about the "Account Balance" that is shown on the "dashboard"?

If that is the case, until you request payment, what is shown there is an estimate. Most likely, when adding the PayPal account, the system has reset to the default values and is adding the tax withholding.

When you request your payment, the value is calculated correctly and you are given a report with the details of each transaction.