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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,681 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 21 days ago
124 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,787 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,223 views
Is it possible to use free playsets for commercial projects?
started by nazim30781 Jul 15, 2024
1 reply
118 views
Hi, I published a small html5 game on the web page. I fixed some bugs and tried 1) deleting the old file and uploading a...
started by Raycosine Jul 15, 2024
1 reply
188 views
I am currently having some “invisible” issue with a user who is frequently posting very short and generic, but posit...
started by komehara Jul 13, 2024
5 replies
411 views
May i know why my game hasn't been index after 3 weeks ? i saw other post said "New game will be indexed after 2/3 weeks...
started by AliHanif Jul 15, 2024
1 reply
117 views
How to do lockpick mission level 4 and other task
started by IndianAyush Jul 15, 2024
451 views
No replies yet
hi i download the itch.io app and some game that i want to download a message that said: this title is hosted on an inco...
started by hootersboy Jul 15, 2024
88 views
No replies yet
I am using butler to publish my game and then play my game in an iframe on my website. The reason I am using butler is b...
started by FallenStar-Game Jul 14, 2024
1 reply
146 views
Hello. I just bought the QGO newest version but I cannot activate the the ADB following the tutorial from the website us...
started by Selmir_VR Jul 14, 2024
1 reply
165 views
When I first downloaded the app to browse games to kill time, my antivirus accused this file "app-26.1.9" to contain a t...
started by Fabwa Jul 13, 2024
3 replies
272 views
If I make a game in Pygame and use PyInstaller to make an executable for that game to put up on itch.io, would players n...
started by puzzlefrog Jul 13, 2024
4 replies
406 views
Just a quick question; is there a way to reach out to users who just have an itch account but no contact details on thei...
started by ~* ~* ~* Jul 11, 2024
3 replies
280 views
i want to create a regular normal website which isn't a download page for a game. is there anyway to make a regular webs...
started by veryrandompng Jul 11, 2024
2 replies
183 views
I plan to get my named changed at a point soon. Is it possible to use my name as it will be in the future, or should I u...
started by AcrossDev Jul 12, 2024
1 reply
351 views
I have a big free interactive fiction text adventure that has been available without cost for a few months. It is simila...
started by mathbrush Jul 12, 2024
90 views
No replies yet
i'm trying to download the eng version of zeno remake, but the problem is some file keeps getting snagged by my antiviru...
started by ouniboo Jul 09, 2024
2 replies
1,900 views
So, I kinda had a shudder of fear in realizing that Itch processes payments through Stripe as well as Paypal, specifical...
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115 views
No replies yet
MegaGames has reposted my game executable on their website without permission. What do I do? itch.io link: https://antzg...
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2 replies
220 views
so im trying to download the zeno remake, but my windows computer keeps saying that it detected a virus in it (even thou...
started by ouniboo Jul 09, 2024
249 views
No replies yet
I'm trying to revive the topic that was archived here: https://itch.io/t/3511703/deviceorientationevent-requires-magneto...
started by paweljarosz Jul 09, 2024
323 views
No replies yet
I made a new page a while back (gunroar.itch.io) that I wanted to be my main page (long story short, I just decided to s...
started by Gunroar Jul 08, 2024
2 replies
195 views