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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,270 topics · Next page · Previous page · First page
Topic
Last post
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 68 days ago
1,291 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,869 views
How do I get through the part after the Doll House Challenge? I have interacted with every character after the Doll Hous...
started by 0wl_Das 20 days ago
1 reply
121 views
When i try to update my profile on itch I get a error messege that reads Errors: data: twitter: expected empty, or type...
started by Tobias.S.Nordin 21 days ago
41 views
No replies yet
Are we able to sell scripts on itch? For example, if i make a script for running and want to help other devs by putting...
started by Creativil Games 21 days ago
2 replies
93 views
so i paid for buckshot roulette and thats not my neighbor and after downloading them they make my entire pc unresponsive...
started by pumpkin135 21 days ago
1 reply
87 views
....from the contributor list despite you having made ALL the art assets for the game? Is it uncouth to out them to warn...
started by Danji Isthmus 22 days ago
7 replies
202 views
I have been having some problems with trying to download a free game on the Itch.io app - when I try to download it, the...
started by melcaramell 22 days ago
1 reply
88 views
hey why my license no more active? after 2 months?
started by andrewgb 22 days ago
45 views
No replies yet
Basically my question is regarding when a page is considered published and how it shows up in recent games. I want to ma...
started by Sarah 23 days ago
2 replies
113 views
I click "upload file", select my apk file, and an error appears: There was a problem completing your upload. Why? This f...
started by Appsonpython 27 days ago
2 replies
162 views
Hi I downloaded twisted world for my windows and its not playing, what should I do?
started by SwaggerMcJagger 23 days ago
1 reply
80 views
Hello all! A few years ago or so I found a paid game here that was really good, bought it, and don't have the account an...
started by emptypages 23 days ago
55 views
No replies yet
Salve, sono un piccolo sviluppatore di videogiochi e proprio ora che sto scrivendo ciò ho riscontrato un'errore quando...
started by nick77gamer 24 days ago
1 reply
71 views
Good evening. When i try to purchase Quest Game Optimzer app and I'm 100% sure that i wrote the debit card number correc...
started by Yussif1505 24 days ago
34 views
No replies yet
Hello, I've been buying comics on Itch and it's great. But twice this week I have gone to buy a comic, and the comic is...
started by Andi McClure 89 days ago
2 replies
102 views
From this game https://gl-studio.itch.io/liminal-state I opened one of its discussion pages, e.g. this one https://itch...
started by God, owner of the cosmos 25 days ago
70 views
No replies yet
I'm working on a WebGL Unity build with touch support for Puff Up Mobile . I selected the mobile friendly orientation se...
started by ShaiGames 46 days ago
138 views
No replies yet
Bugwhy?
I just uploaded a file sucessfully but i saved my page. It shows like didn't uploaded a file. why?
started by fatihbabapro 26 days ago
53 views
No replies yet
I have recently found out that some fetish tags, like rape for example do not show results (despite some games containin...
started by AndyKills457 28 days ago
5 replies
169 views
when uploading a new project to itch io, I do not have screenshot upload buttons and file upload buttons, and there is a...
started by Narcoz164 27 days ago
2 replies
103 views
I want to subscribe to some tags so I get notified when more visuals novels like it release.How do I do that?
started by drakkon9 28 days ago
3 replies
94 views