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itch.io Community » itch.io » Questions & Support

Last two days no images appear to be downloading when I visit itch.io?

A topic by Arowx created Apr 28, 2023 Views: 1,242 Replies: 14
Viewing posts 1 to 12
Arowx1 year ago (1 edit)

Anyone else visiting itch.io and not getting any images loading?


Odd tried to upload a screenshot of the browser above and it did not work?


Reply
leafoPinned ReplyAdmin1 year ago

For those that are having issues, are you able to open your browser console or open an image link directly to see what kind of error message you receive?

I can confirm that our image processing service is running, so it’s likely an issue with connectivity between our CDN and your network provider. Without any sort of error message it’s difficult to tell what is happening exactly.

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Alenar Soft1 year ago

Sorry, it has since been resolved on its own. I wish it hadn't because as annoying as this issue was for quite some days, I would've loved to allow you to provide a definite fix.

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No Time To PlayModerator1 year ago

I haven't had any problem loading images recently, except for slowness once.

Reply
CoSeph1 year ago (1 edit)

I can't see any game images or user profile images, or play any games. I don't think I can download anything either.

This is my profile icon right now:


Tried both Firefox and Chrome. Every other website is working normally. Seems like some Itch file servers aren't working. Maybe it's a regional issue? As in if they have different file servers for different countries? I'm in the UK.

Reply
CoSeph1 year ago

I can't actually see the image I attached to my previous post! I don't know if anyone else can see it. This is what I see:


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No Time To PlayModerator1 year ago

I can't see the images attached to your posts (actually I can, but only in the editor), but every other image on the site loads normally for me.

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TeaHands1 year ago

Same issue here, also unable to download games, and also in the UK. There’s definitely some funny business going on.

Reply
Merry Hermit1 year ago(+1)

Same here, also based in the UK. No images and no way to download a recent purchase. I have connected from another country (Finland) via a VPN and everything works.

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TeaHands1 year ago (1 edit) (+1)

Confirmed VPN fixes it for us too. Interestingly I’m also having issues loading https://gameuidatabase.com/ but that works on VPN as well. Dunno if that’s just me, or if this is a widespread UK issue affecting multiple sites. Fancy giving it a click and see?

(Also we’re with Virgin Media, if anyone else wants to confirm or deny)

Edit: Yeah looks like it’s a Virgin thing https://community.virginmedia.com/t5/Networking-and-WiFi/Highwinds-CDN-Issues/td-p/5316809

Reply
bigjus1 year ago

same issues here for the last 2 days - also from UK

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icecheetah1 year ago

Same issue, also UK, not on Virgin Media but on an independent network, and I was able to get images to load by going onto my mobile network.

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Arowx1 year ago

Images back now for me 28/04/2023

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bigjus1 year ago

back for me too , am on virgin broadband as well

Reply
Alenar Soft1 year ago

Based on spain, Telefónica, no images for some days now.

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