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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,677 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 20 days ago
122 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,779 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,222 views
I want to buy games but do I need to use visa card or?? any card is fine?
started by Iyvaska Jul 30, 2024
2 replies
249 views
Trying to buy 8:11 with mastercard but it gets declined. Already emailing the itch.io support but they didn't respond. C...
started by Iyvaska Jul 30, 2024
1 reply
169 views
ozrikifi cannot be installed in the itch app
started by ozos01 Jul 29, 2024
1 reply
92 views
I tried to download a $6 game twice, my card got charged twice but I got no game, what happened?
started by 00ga_Booga Jul 29, 2024
3 replies
182 views
Hello, it's almost time for me to submit my game to itch.io for a game jam, and I have my files ready in a .zip file. Wh...
started by markko Jul 29, 2024
4 replies
700 views
Hey there, In my game https://mr-igame.itch.io/the-secret-of-mom-and-me, I use the "Set a different price for this file"...
started by mr-igame Jul 27, 2024
11 replies
507 views
I have been working on a game for a game jam. It has to be a game that runs in the browser on Itch.io. I am using Pygame...
started by puzzlefrog Jul 27, 2024
10 replies
344 views
Dear creators of this site, please, let the people choose what they want to see while searching games instead of tons of...
started by DanieruOwO Jul 28, 2024
1 reply
139 views
A new user has been spamming in the forums and I don't want to be notified when he posts. I've blocked him, but I still...
started by Pop Shop Packs Jul 28, 2024
86 views
No replies yet
hey guys, i just uploaded i game named motocross extreme, when i first uploaded it (with the hiddin exe of course) i saw...
started by spacedude99 Jul 24, 2024
2 replies
169 views
Bought this beautiful Game twice... Payed with paypal Received two times an error with my email but it is my regular val...
started by Atlus2000 Jul 28, 2024
1 reply
98 views
Hi there, I recently updated my game on itch.io and tagged the game as a 'Major Update'. I won't post it here as don't w...
started by studiomilkbowl Jul 28, 2024
1 reply
115 views
Please itch devs the account of a dev I know has been stolen and their game replaced with malware. His original name was...
started by eri0o Jul 27, 2024
3 replies
188 views
Hi! 👋 I just made a game that has online multiplayer support but the server says "0 connected" always. Nobody plays o...
started by Maykel Fernández Jul 27, 2024
5 replies
155 views
Suppose I published a non-free game that mentions common device requirements(like RAM, CPU, GPU, driver, storage), and m...
started by Project_Unplayed Jul 25, 2024
5 replies
475 views
I bought something that I honestly really don't want on my account. They can keep the money, I just want to delete it fr...
started by Passible Jul 27, 2024
114 views
No replies yet
I'm trying to make my game profile but I cant upload a cover, screenshot or even the game files (I keep getting the erro...
started by m.manian Jul 26, 2024
4 replies
578 views
Hi all, I couldn't find the answer elsewhere by searching sorry if it's well understood but needed to ask. If we want a...
started by aJamDonut Jul 24, 2024
3 replies
436 views
It was 94 days after I publish my first game, but it still can not be searched. I have following the guidelines. Is ther...
started by BeanPieChen Jul 25, 2024
1 reply
153 views
I've had the itch.io app on my pc for a long time, and I recently decided to check in, only to discover that the shortcu...
started by madhat111 Jul 26, 2024
71 views
No replies yet