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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,669 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 19 days ago
113 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,752 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,217 views
If I take a game down ,, and really work on it , like redo levels and textures and post it a year later does it still co...
started by nobody_543 Sep 16, 2024
7 replies
262 views
I’m wondering if this platform is solely used for games dev/sale or it’s possible to sell other types of programming...
started by WinWare Sep 20, 2024
8 replies
178 views
Hi. I have a bug which seems to maybe be with itch. When you have to input or type in your name on iphone, the keyboard...
started by TON BIRD Sep 20, 2024
83 views
No replies yet
Hello! My game, by the title of "Trench Knight" has yet to be indexed after 85+ days. I have waited patiently, and in th...
started by RainbowThumb Sep 19, 2024
1 reply
127 views
Hello! Before writing this post, I read the site rules and the post attached here at the top. On July 25, I published a...
started by OnlyGoodGames Sep 19, 2024
2 replies
139 views
I published a game more than 3 weeks ago by now but it still doesn't show up when I search for it. I've read the docs on...
started by kainine Sep 18, 2024
2 replies
146 views
Hello! I posted new assets and after some time I can find them even with the tags. I do something wrong?
started by Mrdakerchan Sep 18, 2024
2 replies
112 views
Hi, my games and my account are not showing up in the search. Also when I released my latest game, it did not appear in...
started by Godot GameDev Sep 14, 2024
11 replies
475 views
Hi, So I'm new to itch, just uploaded my first simple game that I would like to make multiplayer, it's simple and turn b...
started by planet11 Sep 17, 2024
86 views
No replies yet
I've done everything there is to help that but still my game from the brackeys game jam isnt indexed, my game from gmtk...
started by Fooggu Sep 17, 2024
5 replies
190 views
I can't see any analytics for any game jams I've hosted. Is there something wrong on Itch's side? I am experiencing the...
started by WayfarerGames Sep 17, 2024
82 views
No replies yet
im using Godot 4.3 and I know you need a WSS:// not a WS:// which I have done but for some reason when I play and start...
started by SnapGamesStudios Sep 16, 2024
2 replies
199 views
Hi everyone, I'm reaching out because I'm experiencing an issue with my itch.io listings. Today, I noticed that some of...
started by Wenudu Sep 16, 2024
10 replies
293 views
I've encountered this bug a couple times before over the past couple years, and once again just today. I wasn't sure whe...
started by unTied Games Sep 16, 2024
74 views
No replies yet
Question is pretty simple. What can I do to promote my assets?
started by Mrdakerchan Sep 16, 2024
2 replies
111 views
my friend and i made a game together, but theyre the ones who have posted it. I am listed as a contributor, can i still...
started by U63hSJRj Sep 16, 2024
1 reply
114 views
p5.js editor working. Stuck at loading on itch.io
started by JakobVirgil Sep 16, 2024
8 replies
200 views
Hey! I uploaded a game around a month and a half ago, but it still isn't showing up when I search for it. I've read the...
started by averychen Sep 15, 2024
2 replies
115 views
i am a newbie so got y,all some tips 😅
started by Ivar_Aasen_Games Sep 12, 2024
4 replies
187 views
If the game type is set to HTML5, the title at the top of the page and some images on the right will no longer be displa...
started by MTC Sep 17, 2024
1 reply
106 views