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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,284 topics · Next page · Previous page · First page
Topic
Last post
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 72 days ago
1,322 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,886 views
I did a last minute update to my game today using butler, usually it only takes a couple of minutes at most for the upda...
started by The Architect 61 days ago
2 replies
141 views
is there any category where i can find every jam winners games?
started by kremongames 55 days ago
1 reply
96 views
I have read the provided FAQ articles about indexing, yet the tool i worked on, https://cntrpl.itch.io/voidsprite, as a...
started by ZLD1 56 days ago
2 replies
240 views
More info here: https://store.steampowered.com/news/group/4145017/view/4183351393029705362
started by FishQueen2099 57 days ago
1 reply
183 views
Hi I'm hosting my first coop bundle atm and when I go to the coop bundle page I don't see it in the list. There's a diff...
started by Nnekart 57 days ago
73 views
No replies yet
when i use itch NONE OF THE IMAGES LOAD this is only for itch and images load on other sites how do i fix this browser g...
started by -_-SPUNJO-_-GAMES-_- 58 days ago
51 views
No replies yet
I posted my first ever game Space Invaders like 2 weeks ago and it's still quarantined. I try to contact itch.io and I c...
started by Gri 58 days ago
2 replies
117 views
Just curious. My game still hasn't gotten indexed but I assume it makes devlogs hard to find too. These aren't my views...
started by SparkleSalmon 58 days ago
1 reply
115 views
I would like to purchase the Rogue Adventure World bundle by ELV GAME for $39.9, but accidentally purchased the Game Ass...
started by MazeWizard 58 days ago
1 reply
88 views
56 views
No replies yet
My MacBook Pro won't run the game I downloaded. I get the above error message and no info or options. any ideas would be...
started by Calhermit 88 days ago
5 replies
212 views
En casi todos los juegos que he querido descargar muchas veces no me deja y me sale abajo "No compatible downloads were...
started by Altenic227 59 days ago
1 reply
137 views
ok I already saw a post about forbidden downloads here, but it didn't help me, please tell me how to truly fix this... P...
started by Rick Sanchez 25 59 days ago
79 views
No replies yet
Hi, we made our 2nd game jam that will start in a month but it's not shown up either in the calendar or in the jams page...
started by BE-MO 92 days ago
4 replies
246 views
I encountered an issue where I can't access the asset bundle I purchased because itch.io has closed the creator's page...
started by DashaGameStudio 60 days ago
2 replies
146 views
so i have a project called sols rng but in penguinmod (srbip for short) and when i seurch it up it isnt showing at all f...
started by fur1na__ 61 days ago
4 replies
186 views
Idk why category organization like this isn't already built into this website. If you don't know CSS how can someone get...
started by Yanna3River 60 days ago
1 reply
110 views
Hi, I'm looking for more doc on the OAuth Applications . I'm working on an Unreal Video Game that has its own server, bu...
started by pinklily69 60 days ago
69 views
No replies yet
how do i contact the develper of a game? the comments are empty so not sure i get an answer there, and also they say the...
started by whitearmor6684 72 days ago
8 replies
348 views
Hi! One player wrote that when downloading he gets this message: "WARNING: This Page Has Been Quarantined Our system has...
started by ST Sinovar 61 days ago
84 views
No replies yet