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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,669 topics · Next page · Previous page · First page
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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 19 days ago
113 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,748 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,217 views
I do not know what it is, and frankly I am getting frustrated by it, but most games just will not work. I have a decent...
started by Bandaed Sep 27, 2024
7 replies
345 views
Hello ! I ran into a major problem recently when updating my last game on itch.io.... The problem : My last game got "qu...
started by BubbleBloat Sep 11, 2024
12 replies
856 views
Hi everyone, I need some help. My page has been quarantined, and I'm not sure why. If anyone has any insights or knows h...
started by Ian Sep 26, 2024
1 reply
261 views
I'm just asking out of curiosity... I can't imagine why anyone would want to download a game more than once... Any idea?
started by Melinda2424 Sep 25, 2024
2 replies
244 views
Someone bought my game and it was next to it: $1.00 TIP What does it mean?
started by Val Games Sep 26, 2024
3 replies
181 views
Hello, We recently published our second game, Do You Have a Moment to Talk About Our Lord and Savior , on the platform...
started by Worst Event Games Sep 25, 2024
7 replies
235 views
Good evening, Recently purchased How to fix the future and the download links to mega.nz are not work. I continually get...
started by chris2ao Sep 26, 2024
1 reply
136 views
Please remove this "Gamejam" and ban the user behind it. https://itch.io/jam/build-your-3d-classroom-with-anitya-and-win...
started by Elry Sep 25, 2024
2 replies
122 views
Hi everyone, I changed the suggested donation prices from $2 to $4.99 a few days ago and now (today) I notice that 2 of...
started by DANTOM Sep 25, 2024
6 replies
225 views
I am a 15 year old just trying to make games for fun i made mine for brackeys jam. I dont have discord and my game file...
started by AVSDev Sep 25, 2024
3 replies
151 views
Hi, After almost two weeks my game is still not indexed and I am not able to find it through the browser. This is the pr...
started by KittyCatGames Sep 25, 2024
1 reply
127 views
Your account is not allowed to create posts at this time. Please contact support if you need help
started by Anna cruiser Sep 25, 2024
1 reply
103 views
After numerous attempts to contact via support@itch.io I am creating a ticket here to get information on delayed payment...
started by x4fab Sep 24, 2024
119 views
No replies yet
To those who use payment, is your card and money’s security at risk?
started by Sam Hadding Games Sep 21, 2024
6 replies
242 views
I am a teacher considering using certain freely available interactive fiction titles for reading assignments. If there i...
started by Yasaburou Sep 22, 2024
5 replies
273 views
What is itch.io's definition of hate speech? Thank you! Have a great day! <3
started by FountainOfNil Sep 23, 2024
4 replies
217 views
I want to buy a game asset. The problem is for the ones with currency in dollars, i can use paypal but for the one with...
started by daVincentius Sep 22, 2024
53 views
No replies yet
So, I don’t receive feeds from developers I follow. For example, if it’s a devlog, I can probably see it on my feed...
started by soyer_dev Sep 22, 2024
111 views
No replies yet
Roughly 30% of all my users are reporting errors when using the itch.io app. - All of them can download and run the game...
started by JohanHammes Sep 21, 2024
115 views
No replies yet