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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,681 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 21 days ago
123 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,786 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,223 views
Hey, How do I save and b/u my RobinMorningwoodAdventure and lose all my data? What files do I look for? I gots to replac...
started by nakidbeard@gmail.com Jul 21, 2024
2 replies
154 views
FeedbackProject URL
Project URL — please remove _ and - at the start and end im getting this error all the time when i try the save the pa...
started by SkySea Jul 21, 2024
1 reply
206 views
The app keeps saying there's a new version available to download constantly, but it's the same version everytime?
started by PhoenixDesign Jul 19, 2024
1 reply
158 views
ok so my problem is- i have a .zip file for some songs i made for a game jam and whenever i try to upload it, it says it...
started by Ican3931 Jul 20, 2024
5 replies
455 views
I switched to Linux mint and I tried using my external hard drive for installation directories. It finds the games in th...
started by Roxy8Sakamoto Jul 20, 2024
3 replies
164 views
started by Suspended Account Jul 11, 2024
5 replies
474 views
Firstly, I already have read https://itch.io/docs/creators/getting-indexed (all games I mention here comply with the qua...
started by Project_Unplayed Jul 18, 2024
6 replies
544 views
Good morning/evening! I'm looking for something. About three years ago, I came across a game footage on the Internet tha...
started by Doom3D4 Jul 19, 2024
161 views
No replies yet
Hi all, totally new to the whole itch.io thing but glad to be here. After only buying stuff from the plattform I have de...
started by Blackfield Jul 18, 2024
1 reply
176 views
I'm trying to port one my games from Windows to HTML5. I was able to get things to work properly in the GameMaker debugg...
started by Drillimation Systems Jul 18, 2024
106 views
No replies yet
So I want to know can I make a super Mario fangame without it being shutdown because I want to recreate the first super...
started by guesty7 Jul 18, 2024
2 replies
194 views
For the past few weeks now, support has been ignoring me when verifying my address. Everytime I submit a form, a few day...
started by Egads Jul 17, 2024
1 reply
287 views
My game still didn't get indexed. Could it be because I'm pushing fixes and devlogs?
started by Gustavo Passos Jul 10, 2024
4 replies
265 views
QuestionHELP
im tryna upload my game and it is asking me for 'index.html' what do i do
started by wolfster_27 Jul 17, 2024
1 reply
143 views
Okay so when I set up my games page, I set it as html file playable on browser and below it, it said I can add another f...
started by Z&N Game Studio Jul 16, 2024
2 replies
215 views
Hello, when I downloaded the game initially I had everything fine, the game showed up everywhere. Only I decided to rele...
started by HotGameDev Jul 17, 2024
3 replies
263 views
I have read the "gettting indexed" on the docs. My games have a download and every games update was updated 1 month ago...
started by Hatchi_DEV Jul 16, 2024
1 reply
186 views
i want to get a a refund but there is no place where you can refund! i have been searching but i cant find anything.
started by Nina_themonk Jul 17, 2024
1 reply
302 views
Looking for community's help. What does this mean and how do I fix it? Whenever I click the edit options for my game, th...
started by Stephanie Angelo Jul 16, 2024
107 views
No replies yet
Hey Hey. I've been playing idle/incremental browser games on this platform for quite a while now, but only recently have...
started by Codrineye Jul 15, 2024
82 views
No replies yet