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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 21 days ago
124 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,797 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,223 views
Question问题
请问在哪里有模组
started by zx2cvbnm Jul 08, 2024
1 reply
142 views
Is my Loma map broken because when I load into it there is no buildings just the land. No feedlot, no businesses. Is thi...
started by Silagegrinder22 Jul 08, 2024
81 views
No replies yet
If your game is entered into a gamejam (without revealing itch.io’s algorithm) does it affect it’s chances of, for e...
started by Gunroar Jul 08, 2024
2 replies
260 views
Is it possible to make my controller not automatically detected by some games? I would reconfigure it through a remappin...
started by Antonio Nero Jul 08, 2024
80 views
No replies yet
Trying to get the most new things in a bundle, and I know other games that are in multiple active bundles, but I can onl...
started by Malandy Jul 08, 2024
109 views
No replies yet
I've sent the request regarding problems with indexing of my game on the 21st of june which is more than two weeks ago b...
started by Goder Jul 08, 2024
310 views
No replies yet
Is there any restrictions for publishing f2p games with third party microtransactions in itch.io? My game has Xsolla pur...
started by Antonius_2_0 Jul 08, 2024
1 reply
150 views
i can't upload my game file it shows error please try again and say's please check your email and then uploaf
started by sandeey Jul 07, 2024
2 replies
140 views
Hey there, was working on an html version of the game, using Godot exported it out HTML etc... I've zipped this file up...
started by MadPearlStudios Jul 06, 2024
4 replies
319 views
I posted it a long time ago, but it hasn’t gotten any views. I can't even find it myself Pixel Wind overlooking Angle...
started by I am idiot Jul 06, 2024
1 reply
134 views
Its a visual novel i played on windows like maybe less than a year ago where you are in some library with a girl and she...
started by TrevorBlythe Jul 06, 2024
102 views
No replies yet
I know it might seem like a bad idea, especially if people can't have any visual elements to motivate them and support t...
started by Rojatzo Jul 03, 2024
2 replies
182 views
I have downloaded them and because they were at a 3rd party cloud it wouldn't let me add them to itch.io app. Is there a...
started by j0hnnymcd3v1l May 16, 2024
3 replies
450 views
so, I'm very new to itch.io however I can't even download one game (that's not my neighborhood) all of the window's opti...
started by Chanelle_h Jul 03, 2024
1 reply
133 views
Where can I see the projects I've dismissed from https://itch.io/library/things-to-rate ? I want to set them back to nor...
started by Oscujic Jul 04, 2024
1 reply
157 views
https://robertpinero.itch.io/forest-pets The images on the right clearly show hawk files (towards the bottom) but there...
started by Moltres Rider Jul 05, 2024
3 replies
286 views
Think of something or share a technique that worked for you.
started by JJammer12 Jul 04, 2024
3 replies
625 views
It is the first time this has happened to me on itchio, a customer of mine purchased my bundle and is unable to access t...
started by Kijosoft Jul 02, 2024
7 replies
406 views
Hi, yesterday the results were calculated in my gamejam https://itch.io/jam/proyectos-retro-un-games-2024-1/results but...
started by UN-Games Jul 03, 2024
2 replies
140 views
Visitors (meaning the very few people that would click on a gamedev link) of my game https://yphil.itch.io/megabatar pag...
started by yphil Jun 24, 2024
15 replies
1,039 views