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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,621 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 10 days ago
77 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,611 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,178 views
Hi, im trying the upload my game as html, but it says it can't be loaded cause of size is too big. File size is 224mb zi...
started by morningkingdom Oct 26, 2024
5 replies
253 views
Hello, Can anyone explain the difference between Gross Revenue and Available Balance? I noticed a discrepancy of about $...
started by DevRoids Oct 26, 2024
2 replies
198 views
I noticed that when purchasing the bundle, it doesn’t recognize the assets I already own, so it seems that I might be...
started by flyflog Oct 27, 2024
1 reply
97 views
Okay so my issue may not get looked at as the account I have an issue with I can't actually get access too. The account...
started by connortt Oct 26, 2024
1 reply
150 views
so iv verified email and made a page with a cover photo and other photos, it is public. However when I search the page n...
started by TornadoGames Oct 26, 2024
2 replies
109 views
Whenever I select a destination folder to package my ue 5 game to, that folder is empty. In the output log, its says tha...
started by Andrei363 Oct 26, 2024
58 views
No replies yet
I have the desktop app, but I just prefer searching on Firefox. I like to browse a category and just open a bunch of tab...
started by iball8888 Oct 26, 2024
82 views
No replies yet
After uploading my game, when I click "start game" in the browser I get this: Anyone experienced this before and have a...
started by space_farm Oct 26, 2024
1 reply
76 views
I was trying to download .zip files from a fanzine page and with every attempt the download would stop about half-way an...
started by Kiki Mora Oct 25, 2024
91 views
No replies yet
Hi, I'm using the ci scripts for my project here (built off of the ones from this original project to build and compile...
started by Quackers Dev Team Oct 24, 2024
3 replies
141 views
Hello, from some months , I made a post in help wanted or offered, to draw pixel art for money. someone by the name King...
started by AdamGDA Oct 25, 2024
1 reply
111 views
Hello! I have a question. I read the "Integrations - Patreon" section https://itch.io/docs/creators/getting-indexed and...
started by ANRw Studios Oct 25, 2024
105 views
No replies yet
Hi everyone! I've been working on a very small horror game this week but I don't really know how to promote it. I see th...
started by kichokhrizzz Oct 24, 2024
74 views
No replies yet
Hello, I released my second game over a month ago, but it still hasn’t been indexed. Game link: https://mr-igame.itch...
started by mr-igame Oct 24, 2024
6 replies
209 views
Good morning, good day or good afternoon. I would really appriciate it if some of you could fill out this survey for a s...
started by PWSCV Oct 23, 2024
2 replies
111 views
The British Indian Ocean Territory will soon cease to exists. ICANN will remove the .io domain if no external forces wil...
started by ludrol Oct 08, 2024
20 replies
1,909 views
QuestionRSS support?
So, I've found a couple different options for getting Itch into RSS feeds, like this one for getting notified of new gam...
started by Stepnix Oct 22, 2024
152 views
No replies yet
Hello everyone! I decided to join the revival game jam and build my first ever game. I have decided to use the phaser-sv...
started by BrianPistar Oct 22, 2024
81 views
No replies yet
Hi mods! Can I get my main account back?
started by SovietOnion2 Oct 22, 2024
1 reply
113 views
According to this article, .io domain will be nuked soon due to geopolitics. https://www.computerworld.com/article...
started by Darth Biomech Oct 21, 2024
1 reply
146 views